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Cintiq Pro 16 reverses behavior in ZBrush when switching to Tablet Mode

Posted: Mon 24. Dec 2018, 03:55
by Gigantoad
My Cintiq Pro 16 reverses behavior in ZBrush 2018.1 when switching to Tablet Mode. Like z add becomes z sub and vice versa. Is this a known bug?

Re: Cintiq Pro 16 reverses behavior in ZBrush when switching to Tablet Mode

Posted: Thu 27. Dec 2018, 10:53
by wacom5
I have not seen this reported yet.
Please confirm:
  • OS version
  • Driver version
  • Steps to reproduce

Re: Cintiq Pro 16 reverses behavior in ZBrush when switching to Tablet Mode

Posted: Thu 27. Dec 2018, 13:46
by Gigantoad
Found this too: https://www.reddit.com/r/ZBrush/comment ... add_z_sub/

Windows 10 Pro 64bit
latest drivers

To reproduce:

Cintiq in display mode, open ZBrush, sculpt with say ClayBuildup, switch to tablet mode, sculpt again.

There's other strange stuff going on too. When I come back from standby with the Cintiq in tablet mode, I get 2 cursors and completely screwed behavior. Switching back to display mode fixes that. Then switching back to tablet mode again also works, except for the z add which is reversed again.

Re: Cintiq Pro 16 reverses behavior in ZBrush when switching to Tablet Mode

Posted: Fri 28. Dec 2018, 10:41
by wacom5
Thank you. I have forwarded this to the driver team.

Re: Cintiq Pro 16 reverses behavior in ZBrush when switching to Tablet Mode

Posted: Thu 3. Jan 2019, 07:42
by wacom5
Seems that the driver team has been able to reproduce. However, the driver is sending the same information to Zbrush regardless of the configuration and which pen is being used. The driver developers will try to reach out to Pixologic for more details.

Re: Cintiq Pro 16 reverses behavior in ZBrush when switching to Tablet Mode

Posted: Thu 3. Jan 2019, 14:44
by Gigantoad
Alright, thank you.

Re: Cintiq Pro 16 reverses behavior in ZBrush when switching to Tablet Mode

Posted: Tue 8. Jan 2019, 19:47
by Gigantoad
Other problem related to tablet mode that have nothing to do with ZBrush. Fairly often when I come back from standby and the Cintiq was/is in tablet mode, the touch "button" doesn't work and I can't enable or disable touch. Going to display mode and back to tablet mode fixes that.

Re: Cintiq Pro 16 reverses behavior in ZBrush when switching to Tablet Mode

Posted: Wed 9. Jan 2019, 09:23
by wacom5
When that happens, was touch enabled or disabled previously? Please open the Task Manager (Ctrl+Shift+Esc), go to the details Tab and check if "Wacom_TouchUser.exe" is running.

Re: Cintiq Pro 16 reverses behavior in ZBrush when switching to Tablet Mode

Posted: Wed 9. Jan 2019, 13:49
by Gigantoad
Doesn't seem to matter. Yes that's running. It has also happened that the pen won't work either and the only thing fixing it is to terminate all Wacom processes including TabletUser and then restart the Wacom Professional Service.

Actually I think what I wrote earlier

There's other strange stuff going on too. When I come back from standby with the Cintiq in tablet mode, I get 2 cursors and completely screwed behavior. Switching back to display mode fixes that. Then switching back to tablet mode again also works, except for the z add which is reversed again.

is probably connected to this too as I think when the touch button doesn't work, I also get those 2 cursors and really weird behavior with the pen. So that bit has nothing to do with ZBrush either. Minus the zadd reversal.

Re: Cintiq Pro 16 reverses behavior in ZBrush when switching to Tablet Mode

Posted: Tue 22. Jan 2019, 03:13
by Gigantoad
Gigantoad wrote:Other problem related to tablet mode that have nothing to do with ZBrush. Fairly often when I come back from standby and the Cintiq was/is in tablet mode, the touch "button" doesn't work and I can't enable or disable touch. Going to display mode and back to tablet mode fixes that.


Slight correction. It's not "fairly often" it's everytime.