New drivers posted for Mac and Win, version 6.3.25. Now supporting OSX High Sierra. Windows driver 6.3.25-3 has a known issue when using the WL Kit - this will be fixed soon. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Cintiq 22HD Disappearing/Reappearing Vertical Blue Line

Cintiq and Cintiq Pro
ASmallCat
Posts: 1
Joined: Tue 17. Jan 2017, 00:17

Cintiq 22HD Disappearing/Reappearing Vertical Blue Line

Postby ASmallCat » Tue 17. Jan 2017, 00:35

I've had my Cintiq 22HD since May of 2015 and just a few days ago noticed there is a one pixel wide, blue vertical line that appears to the left of center on the screen, from top to bottom. It usually appears for the first 15 or 20 minutes the monitor is on, then comes and goes at random intervals, for random lengths of time, from a second or two to 30 seconds, then disappear for 10 minutes to hours to not again until I shut down the computer and restart. I've jiggled the cables but it doesn't seem to trigger the line or make it go away, so I don't think its a faulty connection, and it doesn't appear on my other monitor, which suggests it's not a video card problem. The line does not seem to effect drawing or pen pressure.

Is this monitor going up after only a year and a half of moderate use? :\ Anyone else experience similar? Thanks!

arloramz
Posts: 1
Joined: Sat 15. Apr 2017, 23:06

Re: Cintiq 22HD Disappearing/Reappearing Vertical Blue Line

Postby arloramz » Sat 15. Apr 2017, 23:12

I'm having this issue as well. I thought that maybe downloading the latest drivers would help, but doesn't seem to work. I bought my cintiq 22HD of Dec. 2015, and started having this problem today.


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