Wacom Customer Support page: https://support.wacom.com/

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-4) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Cintiq 13HD + Sierra + Mac + PsCC = Works

Cintiq and Cintiq Pro
konjyouki
Posts: 10
Joined: Wed 18. Jan 2017, 03:26

Cintiq 13HD + Sierra + Mac + PsCC = Works

Postby konjyouki » Wed 18. Jan 2017, 03:42

First of all, I won't guarantee that this will works for everyone, but it does works quite well in my case.
So in that regard, I want to share my specs + settings here in hope that it could help others as well.

Mac: MacBook Pro Retina (early 2015)
Sierra: version 10.12.2
Cintiq: 13HD (DTK-1301) *1301 is the newer production, nothing different from 1300
Program: Photoshop CC 2015.5

I use driver 6.3.19-6
*you can find and download older version driver http://support.wacom.asia/en/tablet-drivers. It has older version as old as 2003

This driver (in my opinion) is by far the 'best' that works well both in Sierra and Photoshop.
I realize that there's still a delay time when using eyedropper tool (about 1-2 sec delay) but in my case it doesn't really disrupt my work flows and what's more, I don't find any problems or issues other than that so I'm currently using this driver until .. forever, I think.

Return to “Pen Displays”