Wacom Customer Support page: https://support.wacom.com/

Product Registration:
Please register our products on https://www.wacom.com/register
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Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-4) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

cable problem

Cintiq and Cintiq Pro
frenkp
Posts: 1
Joined: Fri 28. Dec 2018, 00:12

cable problem

Postby frenkp » Fri 28. Dec 2018, 00:21

Hi, i'm new to this forum. The reason why i need help is because i received a new laptop lately and the machine does not have a DV-I/ DV-D or a VGA exit. it only has a HDMI exit. I have a Cintiq 24 HD and it didnt come with a HDMI cable . I tried to apply an Asus adaptor to HDMI to the VGA cable but it doen't work; if i switch to the cintiq display the compiuter goes to stanby and the Cintiq only runs for a few second only showing a black display. can anyone help me?

Thanks

wacom5
Posts: 476
Joined: Tue 8. Aug 2017, 14:35

Re: cable problem

Postby wacom5 » Fri 28. Dec 2018, 09:34

I would recommend you to find an HDMI to DVI-D or DVI-I adaptor. Unfortunately I cannot recommend you a specific adaptor but there are still plenty on the market.


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