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Cintiq32 Pro Low power warning?

Cintiq and Cintiq Pro
satoer
Posts: 7
Joined: Fri 16. Nov 2018, 12:24

Cintiq32 Pro Low power warning?

Postby satoer » Thu 24. Jan 2019, 14:09

I’m using the Cintiq32 Pro.
Sometimes I get this low power warning.
Image
Translated from Dutch:
Tablet driver: “Warning ‘low battery power’: If you want to keep using your wireless device, you need to connect it to a power supply immediately.

Why do I get this warning? The only thing battery powered is the EK remote, and as you can see it still has 75% battery capacity (and is working fine)

wacom5
Posts: 771
Joined: Tue 8. Aug 2017, 14:35

Re: Cintiq32 Pro Low power warning?

Postby wacom5 » Fri 25. Jan 2019, 09:27

There could be a temporary issue with the connection causing the driver to think the battery of the EKR is depleted. Try doing a reset of the remote and moving the dongle from the back to one of the side USB ports.
If the issue persists, contact our support - https://support.wacom.com


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