Wacom Customer Support page: https://support.wacom.com/

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-4) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Cintiq32 Pro Low power warning?

Cintiq and Cintiq Pro
Posts: 7
Joined: Fri 16. Nov 2018, 12:24

Cintiq32 Pro Low power warning?

Postby satoer » Thu 24. Jan 2019, 14:09

I’m using the Cintiq32 Pro.
Sometimes I get this low power warning.
Translated from Dutch:
Tablet driver: “Warning ‘low battery power’: If you want to keep using your wireless device, you need to connect it to a power supply immediately.

Why do I get this warning? The only thing battery powered is the EK remote, and as you can see it still has 75% battery capacity (and is working fine)

Posts: 427
Joined: Tue 8. Aug 2017, 14:35

Re: Cintiq32 Pro Low power warning?

Postby wacom5 » Fri 25. Jan 2019, 09:27

There could be a temporary issue with the connection causing the driver to think the battery of the EKR is depleted. Try doing a reset of the remote and moving the dongle from the back to one of the side USB ports.
If the issue persists, contact our support - https://support.wacom.com

Return to “Pen Displays”