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Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

wacom 32 display - discoloration / yellow patches

Cintiq and Cintiq Pro
GerryPacher
Posts: 11
Joined: Mon 23. Oct 2017, 09:33

wacom 32 display - discoloration / yellow patches

Postby GerryPacher » Fri 1. Feb 2019, 15:00

I have my wacom cintiq pro 32" display around 1 month and I love this device. And yes - I'm wating for the ergo stand as well.

But - I have a problem with my display. I just recognized that some area of my display do have light yellow patches. The yellow discoloration is visible with a white or 50% grey background. Mostly in the area where i work.

Is this a driver or a display problem? Any ideas?

And - how to I get rid of this patches?

Thank you for your support.

Gerry

wacom5
Posts: 427
Joined: Tue 8. Aug 2017, 14:35

Re: wacom 32 display - discoloration / yellow patches

Postby wacom5 » Thu 7. Feb 2019, 13:22

Hi.
Can you please clarify which Operating System you are using? Which connection are using? HDMI, mDP or USB-C? Do you have the same issue if you try a different connection?

If after trying a different connection the issue persists, please contact our customer support - https://support.wacom.com

GerryPacher
Posts: 11
Joined: Mon 23. Oct 2017, 09:33

Re: wacom 32 display - discoloration / yellow patches

Postby GerryPacher » Thu 7. Feb 2019, 18:06

Hi - thank you for your reply. I have a iMac, i7, 4.2GHz, Radeon Pro 580 8192MB, Thunderbolt-3 connection to my Cintiq 32. I don't have another connection available but I did contact the customer support. Actually I'm waiting for a feedback. Kind regards, Gerry


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