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Can't access the display option panel on my cintiq 27

Posted: Mon 4. Feb 2019, 23:05
by crolock
Hi.

I discovered that my cintiq 27 was not able to open the display option panel from the tout h nutton or from the wacom center when connected with displayport.

Error screens hot (in French.. :3) https://i.imgur.com/4sMIrWz.jpg

When connected with an hdmi cable no problem, except for the grey out contrast option...

I have tested it on 3 different workstations, laptop and pc all with windows 10, 64 pro, with latest usb/nvidia/wacom/windows drivers updates with stock cables and brand new ones.

I have reset all the wacom user preferences, reinstall everything.. I am out of ideas.

Re: Can't access the display option panel on my cintiq 27

Posted: Tue 5. Feb 2019, 08:35
by wacom5
Bonjour.
This can be an issue with the firmware. You should contact our French support - https://www.wacom.com/fr-fr/contact
They can surely help you.

Re: Can't access the display option panel on my cintiq 27

Posted: Tue 5. Feb 2019, 21:34
by crolock
Thank you for the advice. I will start the registration process then.

Btw, Is there any way to force the unit to manually reset the firmware to factory default, like the cintiq compagnon ?

Re: Can't access the display option panel on my cintiq 27

Posted: Wed 6. Feb 2019, 08:06
by wacom5
I'm afraid that is not possible for this device.