Wacom Customer Support page: https://support.wacom.com/

Pen not working after Mac OSX update June 2019:
http://forum.wacom.eu/viewtopic.php?f=11&t=4011

Why is the cursor on Windows a white dot or crosshairs?
http://forum.wacom.eu/viewtopic.php?f=11&t=4013#p8912

Wacom Drivers:
Latest driver released for Windows (6.3.33-3) and Mac (6.3.33-5). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

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Drawing software:
If you wondering which software to choose, check the trial versions below:

Cintiq 27QHD and Photoshop 2019 (Mac)

Cintiq and Cintiq Pro
dmartist
Posts: 1
Joined: Fri 15. Feb 2019, 10:57

Cintiq 27QHD and Photoshop 2019 (Mac)

Postby dmartist » Fri 15. Feb 2019, 11:01

i´m using the cintiq 27QHD as a professional artist with adobe photoshop. In Photoshop 2017 all workd fine, but after updating to Photoshop 2018 and 2019 the cintiq is too slow for painting.
The painting stroke appears 1/2 sek.later, so the tablet is not useable.

I tried everyything, updating to the latest driver, some driver bevore etc... also all combinations of setting in photoshop changed nothing.

So, at the moment, i can only use an older version of photoshop, or use my expensive cintiq for dekoration!

First i thought it´s my older mac Pro 4.1 with 10.12., and a NVIDIA GeForce GTX 780 3072 MB, with 12 cores....but after testing with corel painter 2019 the cintiq is fast enough and all worked fine. But i must use it with photoshop 2019!

Any ideas?? Thanks for helping.

wacom5
Posts: 629
Joined: Tue 8. Aug 2017, 14:35

Re: Cintiq 27QHD and Photoshop 2019 (Mac)

Postby wacom5 » Fri 15. Feb 2019, 11:13

dmartist wrote:i´m using the cintiq 27QHD as a professional artist with adobe photoshop. In Photoshop 2017 all workd fine, but after updating to Photoshop 2018 and 2019 the cintiq is too slow for painting.
The painting stroke appears 1/2 sek.later, so the tablet is not useable.

I tried everyything, updating to the latest driver, some driver bevore etc... also all combinations of setting in photoshop changed nothing.

So, at the moment, i can only use an older version of photoshop, or use my expensive cintiq for dekoration!

First i thought it´s my older mac Pro 4.1 with 10.12., and a NVIDIA GeForce GTX 780 3072 MB, with 12 cores....but after testing with corel painter 2019 the cintiq is fast enough and all worked fine. But i must use it with photoshop 2019!

Any ideas?? Thanks for helping.


Please give the suggestions here a try - https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html


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