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Cursor jump - Cintiq pro 16

Cintiq and Cintiq Pro
Mikpau
Posts: 1
Joined: Mon 18. Feb 2019, 18:56

Cursor jump - Cintiq pro 16

Postby Mikpau » Mon 18. Feb 2019, 19:06

Hi, im having an issue with my cintiq pro 16 where the pen lags/jumps at the bottom of the screen. Its not allways present, but it is most of the time. When i move my pen close to the taskbar it jumps all the way down, which make it diffucult to click on stuff close to the bottom of the screen. Any solutions?

Here is a video of the problem: https://www.dropbox.com/s/t5c8dy83g1jflp3/VID_20190218_145639.mp4?dl=0

wacom5
Posts: 1108
Joined: Tue 8. Aug 2017, 14:35

Re: Cursor jump - Cintiq pro 16

Postby wacom5 » Tue 19. Feb 2019, 09:10

Hi. Seems like you might have a dead scan line in the pen sensor. You can confirm this by drawing several vertical lines across the display. This is a hardware issue so you will need to contact the support team - https://support.wacom.com
Need immediate help? Contact our Support: https://support.wacom.com


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