Wacom Customer Support page: https://support.wacom.com/

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.
Wacom Drivers:
March 2018: New driver released for Windows (6.3.33-3) and Mac (6.3.33-5). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Touch not working correctly after Driver 6.3.33-5 update for Mac:

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Color Profile Problem

Cintiq and Cintiq Pro
Posts: 1
Joined: Tue 19. Feb 2019, 10:15

Color Profile Problem

Postby linefader » Tue 19. Feb 2019, 10:35

Hello, I am recording the output of a Linux PC using a BlackMagic Design Intensity Shuttle for Thunderbolt and I'ld like to draw on the video which I am recording (using Software like OpenShot) and I also record me drawing sketches (using standard graphics software like GIMP).
For that purpose, I bought a Cintiq 13HD Creative Pen Display which I connected to the HDMI output of my Intensity Shuttle. More precisely, the (1080i) HDMI output from the Intensity Shuttle runs through a UpDownCross HD MiniConverter (also from Blackmagic Design) giving me a 1080p signal which I connected to the Cintiq Tablet.
This setup basically works, however the color space is not correct: Everything is shown with a yellow tint, since the MiniConverter always outputs a YUV color space and the Wacom Cintiq accepts RGB. Is there a way to change the color space accepted by the Wacom Cintiq 13HD to YUV or a converter from YUV to RGB?

Posts: 572
Joined: Tue 8. Aug 2017, 14:35

Re: Color Profile Problem

Postby wacom5 » Wed 20. Feb 2019, 16:07

The Cintiq 13HD and all other Wacom devices are made to work in RGB space. Unfortunately are not able test your setup so I cannot provide any advice other than using a native RGB output from the computer to the Cintiq.

Return to “Pen Displays”