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Cintiq Pro 16 display toggle issues and 4K

Posted: Sat 9. Mar 2019, 17:01
by PoliSt
I got my Cintiq pro 16 a few days ago and decided to start working on it today,but I faced some unbelievably annoying issues.When i first turned it on yesterday I got 4K the minute i switched to port 1(using USB-C) .Despite that, today i had major issues with display toggle which i’ve currently fixed but now i can not for the life of me get the 4K back.I don’t understand much but i can’t help but think that now i will not be able to get it back.What should I do?

Re: Cintiq Pro 16 display toggle issues and 4K

Posted: Mon 11. Mar 2019, 08:59
by wacom5
Hello.
Can you please tell me which Operating system are you using and how did you set up your monitors? Which one is the main one? Are you connecting USB-C to direct USB-C?