Hello everyone!
I have a bug that has been persistent for over a year and I've tried to google it, but it seems like I am the only one with the issue.
I used to have my 22HD set to left handed, but last year (or there about, can't rightly remember) my express key settings got flipped, meaning right controls became on the left and left became right. I have to change right side controls if I want left side buttons to change. Touch strips remain unchanged. Unless, I change to right hand mode, when express keys jump back to normal, but the touch strips become mirrored. In other words, as it is now, I have to live with one of the controls on my 22HD being flipped, not matching the system preferences. I have been living with it, but is extremely annoying.
Has anyone experienced anything like this? It worked swimmingly for many years, but I suspect a driver and/or os-update has messed things up. I have tried to uninstall the drivers several times (deleting every single file attached to wacom in library folders and so on). After last reinstall it seemed to work, but it got mirrored half an hour in or so.
I run latest version of Mac OS and mainly use it with Photoshop CC and Corel Painter 2019.
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Wacom Drivers:
March 2018: New driver released for Windows (6.3.33-3) and Mac (6.3.33-5). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers
Touch not working correctly after Driver 6.3.33-5 update for Mac:
http://forum.wacom.eu/viewtopic.php?f=11&t=2581
Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.
Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?
Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.
Wacom Drivers:
March 2018: New driver released for Windows (6.3.33-3) and Mac (6.3.33-5). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers
Touch not working correctly after Driver 6.3.33-5 update for Mac:
http://forum.wacom.eu/viewtopic.php?f=11&t=2581
Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.
Mirrored express keys and touch strips on 22HD on Mohave
Re: Mirrored express keys and touch strips on 22HD on Mohave
Hello.
I can't say I have seen this before. I will check internally. In the meantime, please contact our support: https://support.wacom.com
I can't say I have seen this before. I will check internally. In the meantime, please contact our support: https://support.wacom.com
Re: Mirrored express keys and touch strips on 22HD on Mohave
wacom5 wrote:Hello.
I can't say I have seen this before. I will check internally. In the meantime, please contact our support: https://support.wacom.com
Thanks!
I have contacted support and they told me to keep my Cintiq the right way up and that there was no right handed mode or left handed mode on this Cintiq. That might be true, but the driver still has to have one of the choices selected.
Re: Mirrored express keys and touch strips on 22HD on Mohave
Please follow up with support and provide them photos and screenshots of your setup. This information will be needed to check the issue further.