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Mirrored express keys and touch strips on 22HD on Mohave

Cintiq and Cintiq Pro
ThomasK
Posts: 2
Joined: Sat 23. Mar 2019, 12:57

Mirrored express keys and touch strips on 22HD on Mohave

Postby ThomasK » Sat 23. Mar 2019, 13:05

Hello everyone!

I have a bug that has been persistent for over a year and I've tried to google it, but it seems like I am the only one with the issue.

I used to have my 22HD set to left handed, but last year (or there about, can't rightly remember) my express key settings got flipped, meaning right controls became on the left and left became right. I have to change right side controls if I want left side buttons to change. Touch strips remain unchanged. Unless, I change to right hand mode, when express keys jump back to normal, but the touch strips become mirrored. In other words, as it is now, I have to live with one of the controls on my 22HD being flipped, not matching the system preferences. I have been living with it, but is extremely annoying.

Has anyone experienced anything like this? It worked swimmingly for many years, but I suspect a driver and/or os-update has messed things up. I have tried to uninstall the drivers several times (deleting every single file attached to wacom in library folders and so on). After last reinstall it seemed to work, but it got mirrored half an hour in or so.

I run latest version of Mac OS and mainly use it with Photoshop CC and Corel Painter 2019.

wacom5
Posts: 708
Joined: Tue 8. Aug 2017, 14:35

Re: Mirrored express keys and touch strips on 22HD on Mohave

Postby wacom5 » Mon 25. Mar 2019, 08:32

Hello.
I can't say I have seen this before. I will check internally. In the meantime, please contact our support: https://support.wacom.com

ThomasK
Posts: 2
Joined: Sat 23. Mar 2019, 12:57

Re: Mirrored express keys and touch strips on 22HD on Mohave

Postby ThomasK » Wed 27. Mar 2019, 10:11

wacom5 wrote:Hello.
I can't say I have seen this before. I will check internally. In the meantime, please contact our support: https://support.wacom.com


Thanks!

I have contacted support and they told me to keep my Cintiq the right way up and that there was no right handed mode or left handed mode on this Cintiq. That might be true, but the driver still has to have one of the choices selected.

wacom5
Posts: 708
Joined: Tue 8. Aug 2017, 14:35

Re: Mirrored express keys and touch strips on 22HD on Mohave

Postby wacom5 » Thu 28. Mar 2019, 09:18

Please follow up with support and provide them photos and screenshots of your setup. This information will be needed to check the issue further.


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