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Touch not working correctly after Driver 6.3.33-5 update for Mac:

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Mac won’t wake up when Cintiq is plugged in

Cintiq and Cintiq Pro
Posts: 1
Joined: Sun 31. Mar 2019, 00:33

Mac won’t wake up when Cintiq is plugged in

Postby Rusticcreature » Sun 31. Mar 2019, 00:40

Hello, I’m having an issue with my Cintiq where my Mac won’t wake up if it goes to sleep with the Cintiq plugged in. This only happens with the Cintiq, although my computer has been randomly restarting since I got it. Don’t know if that’s related, but wondering if others have come across this issue.

Posts: 572
Joined: Tue 8. Aug 2017, 14:35

Re: Mac won’t wake up when Cintiq is plugged in

Postby wacom5 » Mon 1. Apr 2019, 08:01

I haven't seen this yet. Please try a different USB port / connection.

The fact that your Mac also reboots randomly, could mean that the Hard Drive might have some issues so I would start there.
See: https://support.apple.com/en-gb/guide/disk-utility/repair-a-disk-dskutl1040/mac

Also, please confirm your Mac Model, Operating system, and Cintiq Model.

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