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Cintiq 16 Pro, White Spots

Posted: Tue 30. Apr 2019, 14:42
by Suekichi
My Cintiq 16 Pro has white spots on the screen.

https://imgur.com/a/NH47gfS

The picture does not do them justice though, they are way more visible irl.


It's getting to be a problem, as they interfere when I am working on the screen.



What should I do, is this a reason to send the cintiq in for repairs? I've had it for less then 5 months.


regards,
Suekichi

Re: Cintiq 16 Pro, White Spots

Posted: Thu 2. May 2019, 19:54
by Suekichi
Hallo?

Re: Cintiq 16 Pro, White Spots

Posted: Tue 7. May 2019, 10:21
by Suekichi
A better look: https://imgur.com/a/CSHWtps

Am I the only one with this issue?

Re: Cintiq 16 Pro, White Spots

Posted: Thu 9. May 2019, 07:19
by wacom4
This is a topic where you should contact the support team of your region: http://www.wacom.com/support/contact-support
Our support team will be able to help get better pictures of the situation and help you with eventual warranty handling. Please refer to this thread in the forum as well. Thanks

Re: Cintiq 16 Pro, White Spots

Posted: Fri 14. Jun 2019, 12:31
by Suekichi
Okay. So I sent the other one with the white spots in. And Wacom sends me back another one, I assume refurbished (even though I asked to have my old one fixed). Only problem, the new one is warm as f***k.

I've set the Brightness and Contrast as low as I can go (both below 50%) and it's STILL hot.


Seriously starting to regret paying this much for a drawing tablet...

Re: Cintiq 16 Pro, White Spots

Posted: Fri 14. Jun 2019, 12:34
by wacom5
Sorry to read that. Please follow up with the support team - https://support.wacom.com