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Wacom Cintiq 16 - Impossible to change resolution

Cintiq and Cintiq Pro
DoorDoorDesign
Posts: 1
Joined: Wed 1. May 2019, 21:10

Wacom Cintiq 16 - Impossible to change resolution

Postby DoorDoorDesign » Wed 1. May 2019, 21:20

Hi there,

I have recently acquired a Wacom Cintiq 16, which worked fantastically for a week. Unfortunately I ran into some problems.

I plugged in the device, booted up my computer and suddenly there was a "no input signal, going to power saver mode" message. Updated all the drivers everywhere, checked the ports and got the screen to work again. Except for the resolution, where I can only choose between 1024x768 or 800x600. I would like to get back to the original resolution, so I can get back to illustrating again ;).

I have an HP Pavilion Power Laptop, windows 10 Home edition and a GeForce GTX1050.

Hopefully somebody can help me out,

~DoorDoorDesign

wacom5
Posts: 739
Joined: Tue 8. Aug 2017, 14:35

Re: Wacom Cintiq 16 - Impossible to change resolution

Postby wacom5 » Mon 13. May 2019, 15:22

Hello.

Please check all your cables and connections. What you describe indicates a connection issue that is preventing the Cintiq to be detected correctly by the operating system.

Make sure the Graphics Card driver and the Wacom driver are all the latest version (seems like you already covered this).

If the issue supports, please contact our support for further assistance - https://support.wacom.com


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