Wacom Customer Support page: https://support.wacom.com/

Pen not working after Mac OSX update June 2019:
http://forum.wacom.eu/viewtopic.php?f=11&t=4011

Why is the cursor on Windows a white dot or crosshairs?
http://forum.wacom.eu/viewtopic.php?f=11&t=4013#p8912

Wacom Drivers:
Latest driver released for Windows (6.3.35-3) and Mac (6.3.35-2). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Mac OS 10.15 Catalina Beta:
https://www.wacom.com/en-us/support?guideId=015-916

Product Registration:
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How do I register my Wacom device?

Drawing software:
If you wondering which software to choose, check the trial versions below:

EK Remote Touch Ring not working

Cintiq and Cintiq Pro
howesk
Posts: 12
Joined: Wed 14. Mar 2018, 11:55

EK Remote Touch Ring not working

Postby howesk » Fri 3. May 2019, 13:15

Hey,

For some reason the ring has stopped working. Is there a way of re- enabling it? Ive tried the reset bottom on the back.

Cheers

wacom4
Posts: 150
Joined: Tue 29. Nov 2016, 09:49

Re: EK Remote Touch Ring not working

Postby wacom4 » Fri 3. May 2019, 14:38

What does the driver diagnose say?
Open the Wacom Tablet Properties, click on ABOUT. In the ABOUT window choose DIAGNOSE.
There you see if the touch ring is recognized.

More detailed description of the Diagnose: https://www.wacom.com/en-de/support/?gu ... Id=001-668

howesk
Posts: 12
Joined: Wed 14. Mar 2018, 11:55

Re: EK Remote Touch Ring not working

Postby howesk » Fri 3. May 2019, 14:59

Thanks for replying. This is what I see…

https://www.dropbox.com/s/ajjoew0pldcgl ... 2.png?dl=0

howesk
Posts: 12
Joined: Wed 14. Mar 2018, 11:55

Re: EK Remote Touch Ring not working

Postby howesk » Tue 7. May 2019, 08:19

Tried the reset button again and its now functioning normally. Maybe I wasnt pressing it first time.

wacom4
Posts: 150
Joined: Tue 29. Nov 2016, 09:49

Re: EK Remote Touch Ring not working

Postby wacom4 » Thu 9. May 2019, 07:20

Thanks for confirming that it works now.


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