Page 1 of 1

EK Remote Touch Ring not working

Posted: Fri 3. May 2019, 13:15
by howesk
Hey,

For some reason the ring has stopped working. Is there a way of re- enabling it? Ive tried the reset bottom on the back.

Cheers

Re: EK Remote Touch Ring not working

Posted: Fri 3. May 2019, 14:38
by wacom4
What does the driver diagnose say?
Open the Wacom Tablet Properties, click on ABOUT. In the ABOUT window choose DIAGNOSE.
There you see if the touch ring is recognized.

More detailed description of the Diagnose: https://www.wacom.com/en-de/support/?gu ... Id=001-668

Re: EK Remote Touch Ring not working

Posted: Fri 3. May 2019, 14:59
by howesk
Thanks for replying. This is what I seeā€¦

https://www.dropbox.com/s/ajjoew0pldcgl ... 2.png?dl=0

Re: EK Remote Touch Ring not working

Posted: Tue 7. May 2019, 08:19
by howesk
Tried the reset button again and its now functioning normally. Maybe I wasnt pressing it first time.

Re: EK Remote Touch Ring not working

Posted: Thu 9. May 2019, 07:20
by wacom4
Thanks for confirming that it works now.