Wacom Customer Support page: https://support.wacom.com/

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: https://www.wacom.com/en-us/support?gui ... c301868667

Mac OS 10.14 Mojave Driver Update:
Upgrading to Mac OS 10.14 Mojave? A new driver has been released. Check the Wacom Desktop Center for the update notice. However, a new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
November 2018: New driver released for Mac (Driver 6.3.31-6) with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

Cintiq 27 qhd touch lock ups

Cintiq and Cintiq Pro
mark1up
Posts: 2
Joined: Wed 1. Feb 2017, 17:14

Cintiq 27 qhd touch lock ups

Postby mark1up » Wed 1. Feb 2017, 17:22

Hi

I'm have real problems with the 27qhd touch locking up.Every time i use onscreen short cuts the screen will lock up,its so frustrating!!

Even sometimes without even touching the on screen controls.I will get a couple of circles constantly flashing on the screen like its being pressed with two fingers then i have to unplug the usb cable or reboot,its so annoying,please wacom help me out or if anyone else can help it would be appreciated.

I've tried all drivers,i'm on windows 10 and everything is upto date.

Thanks.

cgenmedia
Posts: 30
Joined: Wed 4. Jan 2017, 09:35

Re: Cintiq 27 qhd touch lock ups

Postby cgenmedia » Thu 9. Feb 2017, 08:37

mark1up wrote:Hi

I'm have real problems with the 27qhd touch locking up.Every time i use onscreen short cuts the screen will lock up,its so frustrating!!

Even sometimes without even touching the on screen controls.I will get a couple of circles constantly flashing on the screen like its being pressed with two fingers then i have to unplug the usb cable or reboot,its so annoying,please wacom help me out or if anyone else can help it would be appreciated.

I've tried all drivers,i'm on windows 10 and everything is upto date.

Thanks.


Hi.
I've been struggling with the same issue for a while since I updated to 6.3.20-5. I contacted WACOM support and they advised me to turn on 'ignore touch inout when i'm using my pen' option under devices/pen & windows ink. Its a problem with windows 10 palm rejection. If you run the WACOM diagnostics panel you can see that both finger 1 and finger 2 inputs "lock up" when there is multi-touch or pen and touch input. Turning this option on under devices didn't really solve it for me so i rolled back to 6.3.18 -3 which seems to be working fine.
I've just noticed there is a new driver released 6.3.20-7, which i haven't tried yet but will do so when i get a chance.
My advice would be to try this option under devices and maybe roll back a driver until you find one that works, until this issue of palm rejection gets fixed properly.
Hope this helps

Scott

mark1up
Posts: 2
Joined: Wed 1. Feb 2017, 17:14

Re: Cintiq 27 qhd touch lock ups

Postby mark1up » Sat 11. Feb 2017, 11:17

Hi Scott,

Thanks so much for the reply and the tip...I've just tried it for an hour or so and no lock ups!!! But i have had periods before when it wouldn't lock up.
So i will restrain myself from a full on celebration just yet:)

Thanks again for the help as it was driving me nuts!

P.S Wacom...sort your drivers out for the love of god!!!

Cheers.

cgenmedia
Posts: 30
Joined: Wed 4. Jan 2017, 09:35

Re: Cintiq 27 qhd touch lock ups

Postby cgenmedia » Sat 11. Feb 2017, 11:25

mark1up wrote:Hi Scott,

Thanks so much for the reply and the tip...I've just tried it for an hour or so and no lock ups!!! But i have had periods before when it wouldn't lock up.
So i will restrain myself from a full on celebration just yet:)

Thanks again for the help as it was driving me nuts!

P.S Wacom...sort your drivers out for the love of god!!!

Cheers.


No problem. It certainly seems to be a general issue with Wacom drivers, and all you can really do is find a work around until you find something that works for you.

Scott


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