Wacom Customer Support page: https://support.wacom.com/

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: https://www.wacom.com/en-us/support?gui ... c301868667

Mac OS 10.14 Mojave Driver Update:
Upgrading to Mac OS 10.14 Mojave? A new driver has been released. Check the Wacom Desktop Center for the update notice. However, a new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here: https://www.wacom.com/en-us/support?gui ... d0e39c4946

Wacom Drivers:
September 2018: New drivers released version Driver 6.3.31-4 for Windows and Driver 6.3.31-4 for Mac OSX, with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Error Message: "<DNL> Lorem ipsum iunctus tabula haud diutius laboris. Est mortuus. Absentis. Kaput."
Please check: viewtopic.php?f=6&t=1888

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

Cintiq 13HD not getting detected.

Cintiq and Cintiq Pro
weirdcore
Posts: 6
Joined: Sun 25. Feb 2018, 15:36

Re: Cintiq 13HD not getting detected.

Postby weirdcore » Mon 26. Feb 2018, 09:13

i don't know what's in this new update, but my computer really doesnt agree with it,,, as unless i unplug the cintiq + delete the tablet folder in program files + any other wacom related files, it crashes within minutes of starting up,,
but if all unpluged/deleted then my computer doesnt crash & runs normally
it's like my computer has a really strong allergy to this update
i hope you can figure this out from the loggin data,, as i really miss/need my cintiq

weirdcore
Posts: 6
Joined: Sun 25. Feb 2018, 15:36

Re: Cintiq 13HD not getting detected.

Postby weirdcore » Tue 27. Feb 2018, 03:21

any suggestion on how to fix this
also i noticed today today my graphics cards now have a (code 43) error message
whihc has desabled cuda and had a knock effect on my workflow
i don't know if this if this is due to the cintiq update, but this has happened since saturday
please let me know how to solve this

weirdcore
Posts: 6
Joined: Sun 25. Feb 2018, 15:36

Re: Cintiq 13HD not getting detected.

Postby weirdcore » Thu 1. Mar 2018, 13:25

hi
so did that log file i sent reveal anythihng?
as it seems one of my Gfx cards is not working well (unsure if it's hardware or sofware fault yet)
but now that i've disabled that gfx card & using the previous wacom driver, the computer is working fine (but i have 2 gfx cards rather than 3, which is not ideal for rendering/exporting)
i kind of want to update the wacom driver, but scarred it may mess things up again, if it were what was conficting with my machine


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