Wacom Customer Support page: https://support.wacom.com/
Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916
NOTE: Apple Released 10.15.1 which solves some of these issues. Please update as soon as possible.

Why is the cursor on Windows a white dot or crosshairs? [FIXED]:
https://www.wacom.com/en-de/support?guideId=015-661

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you wondering which software to choose, check the trial versions below:

Cintiq 13HD not getting detected.

Cintiq and Cintiq Pro
weirdcore
Posts: 6
Joined: Sun 25. Feb 2018, 15:36

Re: Cintiq 13HD not getting detected.

Postby weirdcore » Mon 26. Feb 2018, 09:13

i don't know what's in this new update, but my computer really doesnt agree with it,,, as unless i unplug the cintiq + delete the tablet folder in program files + any other wacom related files, it crashes within minutes of starting up,,
but if all unpluged/deleted then my computer doesnt crash & runs normally
it's like my computer has a really strong allergy to this update
i hope you can figure this out from the loggin data,, as i really miss/need my cintiq

weirdcore
Posts: 6
Joined: Sun 25. Feb 2018, 15:36

Re: Cintiq 13HD not getting detected.

Postby weirdcore » Tue 27. Feb 2018, 03:21

any suggestion on how to fix this
also i noticed today today my graphics cards now have a (code 43) error message
whihc has desabled cuda and had a knock effect on my workflow
i don't know if this if this is due to the cintiq update, but this has happened since saturday
please let me know how to solve this

weirdcore
Posts: 6
Joined: Sun 25. Feb 2018, 15:36

Re: Cintiq 13HD not getting detected.

Postby weirdcore » Thu 1. Mar 2018, 13:25

hi
so did that log file i sent reveal anythihng?
as it seems one of my Gfx cards is not working well (unsure if it's hardware or sofware fault yet)
but now that i've disabled that gfx card & using the previous wacom driver, the computer is working fine (but i have 2 gfx cards rather than 3, which is not ideal for rendering/exporting)
i kind of want to update the wacom driver, but scarred it may mess things up again, if it were what was conficting with my machine


Return to “Pen Displays”