Customer Support: https://support.wacom.com/

DRIVER UPDATE
Upgrading to Mac OS 10.14 Mojave? A new driver has been released. Check the Wacom Desktop Center for the update notice. However, a new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here:https://www.wacom.com/en-us/support?guideTitle=Is-there-a-compatible-driver-for-Mac-OS-10.14-Mojave%3F&guideId=d4bced14-ee83-4141-a953-a2d0e39c4946

Wacom Drivers:
September 2018: New drivers released version Driver 6.3.31-4 for Windows and Driver 6.3.31-4 for Mac OSX, with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Error Message: "<DNL> Lorem ipsum iunctus tabula haud diutius laboris. Est mortuus. Absentis. Kaput."
Please check: viewtopic.php?f=6&t=1888

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

Dark stains on Cintiq 22HD

Cintiq and Cintiq Pro
turiacus
Posts: 3
Joined: Thu 9. Nov 2017, 23:33

Re: Dark stains on Cintiq 22HD

Postby turiacus » Mon 27. Nov 2017, 15:11

I've been in contact with the Wacom support team dor a couple of days and they have been very helpful and swift to reply to all my questions.
After sending visual evidence of the issue, both pictures and video (which gets tricky since although evident with the naked eye it's really difficult to make them be obvious in a phone camera), the technical support confirmed the malfunction and that it is covered by the warranty be it to be repaired or to be fully replaced.

Their advance exchange policy is really convenient since it seems the new equipment is sent first and only then you deliver the malfunctioning one. This is awesome for professionals who can't really afford to be without their main work tool while waiting for the problem to be fixed.

I confess I was really worried after reading some of the replies around here but until now I have nothing but compliments to give to the tech support.

So I would encourage whoever is getting this annoying smudge on their screens to go ahead and contact Wacom to get it fixed. Good luck!

artintime
Posts: 1
Joined: Fri 22. Dec 2017, 17:58

Re: Dark stains on Cintiq 22HD

Postby artintime » Fri 22. Dec 2017, 18:04

Hi Turiacus,
That's great to hear. did they exchange it with the refurbished one or the new?
Thanks,


Return to “Pen Displays”