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Re: Dark stains on Cintiq 22HD

Posted: Tue 11. Apr 2017, 21:09
by SamxFisher
Nothing for now, I'm from Spain and I don't want to send my cintiq to Germany or another country for a month and expose to receive it broken for a delivery accident. This case, is not enough annoying for me, at least only in bright colors and the position of bottom-left corner, but there are 2 things I have in mind and learned about this situation, one is, the wacom devices high price won't make me think again that their next devices will be free of this kind of problems, and the other is depending on how wacom responds to this, for now is not very encouraging.

Re: Dark stains on Cintiq 22HD

Posted: Mon 17. Apr 2017, 17:10
by Julesbris
I am also from Spain and I have the exact same issue, two dark spots on the left side of the cintiq 22hd non touch.

It seems to me it is a factory failure. I am interested in what Wacom have to say about this because it is very discouraging about their products. I just found out about the ipad Pro and I feel a little regretful now.

Re: Dark stains on Cintiq 22HD

Posted: Sun 2. Jul 2017, 14:36
by suddensalvo
I am a user in the United States with the exact same issue - I couldn't get a good photo, but my spots fit in K-4, with the other centered near the intersection between H/I 14/15. It's a bit hard to imagine that all of us having K-4 and spots in the blocks near H, I, and J 14-15 is random coincidence with pressure and bumping. I'm a wonderfully happy Wacom Cintiq 22HD owner otherwise, but I would like this problem considered and addressed. I'll be looking to see if there is a similar thread on the American forums; if not, I'll post one using the same topic, and link to this one as well.

Re: Dark stains on Cintiq 22HD

Posted: Wed 1. Nov 2017, 18:56
by simoniemesko
I have same dark spot on my wacom after around 6 months of light use. e.g. i always turned off when not working. Placement is between L 4 and K 4, its not coincidence. Solid product tho, but has issues which could be related to manufacturing series. Mine still in warranty.

Re: Dark stains on Cintiq 22HD

Posted: Thu 2. Nov 2017, 08:09
by wacom1
Contact Wacom support and get the unit checked in a Wacom service center. There could be a fault with some displays, that I am not aware of, but service center should know.

Re: Dark stains on Cintiq 22HD

Posted: Thu 9. Nov 2017, 23:44
by turiacus
Just noticed that my Cintiq suffers from the same problem, right now a darker stain on the lower left (aprox. 7cm in front of the lowest left button) followed by a very faint stain of the same size in the same axis but more towards the center. It is identical to the pictures I came across while browsing. What sucks is that, by living in Portugal, I'll probably have to mail it to another country to get fixed... and that seems more of a risk and from what I read in the forum, without any guarantees it will get fixed or included in the warranty.

To me it doesn't make sense how it appeared since, like many of you, it's a corner where I rarely apply pressure to or use at all. Just hope the smudges will not get worse with time.

Re: Dark stains on Cintiq 22HD

Posted: Fri 10. Nov 2017, 07:54
by wacom1
We have reported the issue to the service center for examination, but have no result yet. It is possible that there is a manufacturing fault with some units and that is of course covered by warranty. Contact customer support in your region for further handling.

Re: Dark stains on Cintiq 22HD

Posted: Fri 10. Nov 2017, 10:52
by Rocketboots
Please let us know what they say - I tried to get mine fixed under warranty for this exact issue and they refused.

Re: Dark stains on Cintiq 22HD

Posted: Fri 10. Nov 2017, 13:17
by turiacus
Just contacted support, now waiting for a reply. Meanwhile, I'll also try contacting the shop here in town where I ordered it. As soon as I know anything, I'll share it here. Fingers crossed!

Re: Dark stains on Cintiq 22HD

Posted: Sat 25. Nov 2017, 12:26
by mtnjkbm
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