Page 3 of 3

Re: Dark stains on Cintiq 22HD

Posted: Mon 27. Nov 2017, 15:11
by turiacus
I've been in contact with the Wacom support team dor a couple of days and they have been very helpful and swift to reply to all my questions.
After sending visual evidence of the issue, both pictures and video (which gets tricky since although evident with the naked eye it's really difficult to make them be obvious in a phone camera), the technical support confirmed the malfunction and that it is covered by the warranty be it to be repaired or to be fully replaced.

Their advance exchange policy is really convenient since it seems the new equipment is sent first and only then you deliver the malfunctioning one. This is awesome for professionals who can't really afford to be without their main work tool while waiting for the problem to be fixed.

I confess I was really worried after reading some of the replies around here but until now I have nothing but compliments to give to the tech support.

So I would encourage whoever is getting this annoying smudge on their screens to go ahead and contact Wacom to get it fixed. Good luck!

Re: Dark stains on Cintiq 22HD

Posted: Fri 22. Dec 2017, 18:04
by artintime
Hi Turiacus,
That's great to hear. did they exchange it with the refurbished one or the new?
Thanks,

Re: Dark stains on Cintiq 22HD

Posted: Sun 24. Feb 2019, 11:24
by Andrewbird
Has anyone had any fixes for grey spots?
My grey spot appeared in the lower left third of the screen late last year, which sounds similar to what's reported been here with grey spots down the left hand side.

I've 1 year left on the warranty but from your stories it sounds like Wacom might tell me it's my fault, and it's not, but we'll see! Here's hoping.

Re: Dark stains on Cintiq 22HD

Posted: Mon 25. Feb 2019, 09:46
by wacom5
Andrewbird wrote:Has anyone had any fixes for grey spots?
My grey spot appeared in the lower left third of the screen late last year, which sounds similar to what's reported been here with grey spots down the left hand side.

I've 1 year left on the warranty but from your stories it sounds like Wacom might tell me it's my fault, and it's not, but we'll see! Here's hoping.

You should contact support and send them some pictures of your issue - https://support.wacom.com If the issue is the same as reported by other users then it should be covered under warranty but the team can only evaluate once they have more information.