Our online support email form on Wacom.com was down between September 14th and the 18th. If you reached out to our support team during that time but have not heard back from us please re-submit your ticket so we can help. We apologize for any inconvenience in getting a response sooner. http://support.wacom.com/

New driver posting for Mac and Windows. The 6.3.24 driver has an updated user help section and bug fixes including issues related to assigning and entering keystrokes, such as Esc and Shift. Download here: http://www.wacom.com/support/product-support/drivers

For more details see the driver release notes on the driver download page.

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

Apple announced that 10.13 High Sierra will be released on Sep 25th. Wacom is currently working on a driver update to support this OS and will be ready by late Oct. Please note that the existing Wacom driver for 10.12 will NOT work so we suggest not to upgrade to OS 10.13 until the new driver is released.
To learn more, visit: http://www.wacom.com/en-us/support?guid ... ListPage-1

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Cintiq 24HD Fan Control

Cintiq and Cintiq Pro
Posts: 2
Joined: Tue 21. Feb 2017, 20:59

Cintiq 24HD Fan Control

Postby johannes914 » Tue 21. Feb 2017, 21:10

Hi. I just bought a used 24HD from a friend and the fans are very loud.
I found out there is a way to control the fan speed in the advanced OSD menu (manual page 64).
Unfortunately I am not able to open the advanced menu. Both methods described in the manual (page 57) don't work.
"advanced" in color menu does'nt show and press two buttons on start wont show any menu.
Did I miss something ? Does my Cintiq need a firmware update ?

Thank you for your help. This noise drives me crazy...

Posts: 459
Joined: Tue 29. Nov 2016, 09:46

Re: Cintiq 24HD Fan Control

Postby wacom1 » Wed 22. Feb 2017, 08:30

Which version of Cintiq24 do you have ? This option exists only in the Cintiq24 Touch version (DTH-2400) and was not included in the DTK version without touch.

Posts: 2
Joined: Tue 21. Feb 2017, 20:59

Re: Cintiq 24HD Fan Control

Postby johannes914 » Wed 22. Feb 2017, 13:51

Thank you, this explains why I can't access the menu. I have the regular (non touch) version.
Is there a way to order new and more silent fans from you ?
The Cintiq is old and the noise may come from worn fans.

Posts: 20
Joined: Fri 12. May 2017, 16:56

Re: Cintiq 24HD Fan Control

Postby cocouacocoua » Fri 12. May 2017, 19:33

can't understand why the 24HD needs fans but the 22HD which almost the same specs but 2 inches bigger, won't...

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