NEW tablet drivers 6.3.21-3 for Windows and 6.3.21-5 for OSX released. For release notes use the link below the driver on the download page. Main change is support for the new Cintiq Pro 16 model and a new 'Wacom echo' feature for MobileStudio Pro.

for Windows: Fixed several problems related to touch and [flash=][/flash]lag in Bluetooth connection mode.

for OSX: Resolved some problems on multi-monitor configurations, issues with touch and lag, alos a penclick and dragging issue in certain situations.

NOTE: When you are using a pen with Mac OS X 10.12, your lines might be wavy. What we are doing about it: We are working on a temporary fix to implement in the Wacom driver while Apple investigates the issue.

Cintiq 24HD Fan Control

Cintiq and Cintiq Pro
johannes914
Posts: 2
Joined: Tue 21. Feb 2017, 20:59

Cintiq 24HD Fan Control

Postby johannes914 » Tue 21. Feb 2017, 21:10

Hi. I just bought a used 24HD from a friend and the fans are very loud.
I found out there is a way to control the fan speed in the advanced OSD menu (manual page 64).
Unfortunately I am not able to open the advanced menu. Both methods described in the manual (page 57) don't work.
"advanced" in color menu does'nt show and press two buttons on start wont show any menu.
Did I miss something ? Does my Cintiq need a firmware update ?

Thank you for your help. This noise drives me crazy...

wacom1
Posts: 225
Joined: Tue 29. Nov 2016, 09:46

Re: Cintiq 24HD Fan Control

Postby wacom1 » Wed 22. Feb 2017, 08:30

Which version of Cintiq24 do you have ? This option exists only in the Cintiq24 Touch version (DTH-2400) and was not included in the DTK version without touch.

johannes914
Posts: 2
Joined: Tue 21. Feb 2017, 20:59

Re: Cintiq 24HD Fan Control

Postby johannes914 » Wed 22. Feb 2017, 13:51

Thank you, this explains why I can't access the menu. I have the regular (non touch) version.
Is there a way to order new and more silent fans from you ?
The Cintiq is old and the noise may come from worn fans.


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