( DISCLAIMER - I've seen the thread with the Cintiq 13HD not being detected, however the solution there did not work for me. )
I've purchased a Cintiq Pro 13 a week ago, and to date I haven't been able to use it.
The problem -
Wacom Desktop Center says - 'No Device Connected'
Wacom Tablet Properties says - 'THE TABLET DRIVER WAS NOT FOUND'
Wacom Display Settings says - No Wacom Displays
Windows says it has properly installed the drivers.
I can see the driver on the list of installed drivers and in Device Manager. No issues are shown.
The Cintiq works as a display.
Touch works. The Pen works. There is no Pen pressure ( in Photoshop or anywhere else ).
From the 'buttons' ( 4 touch buttons on top right ) only the on/off button works.
I can't configure the tablet in any way.
My configuration is
PC / Windows 7 ( 64 )
AMD Radeon R9
I connect the Cintiq with a display+USB-2
There had been a previous installation for an old Intuos2 on this computer.
What I have done so far
I've uninstalled and reinstalled the latest driver, the driver before that, a very old driver, the latest again.
I've removed all traces of WACOM software, even from the registry, then reinstalled the latest driver, restarted, and plugged the cintiq back.
I've tried to delete
In WDCLogFile.txt this is what I see
[1161843.303]  [WDC] Attempting tablet data read - try #0
[1162936.668]  [WDC] Attempting tablet data read - try #1
[1163946.652]  [WDC] Attempting tablet data read - try #2
[1164956.619]  [WDC] Attempting tablet data read - try #3
[1165968.640]  [WDC] Attempting tablet data read - try #4
[1166979.584]  [WDC] Oops - couldn't communicate with driver; coming up in no-driver mode...
[1166979.812]  [WDC] Detected NO supported tablets.
Can you please advise? This is very frustrating.
Thanks in advace!