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Pen not working after Mac OSX update June 2019:

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Mac OS 10.15 Catalina Beta:

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Great service by Wacom

Cintiq and Cintiq Pro
Posts: 3
Joined: Thu 13. Sep 2018, 16:32

Great service by Wacom

Postby littleredplane » Tue 28. May 2019, 10:23

Just wanted to post this.

10 days ago my Cintiq died with (what seems a common) PCB failure. It was collected a week ago today by UPS and flown to Germany. It is now sat back on my desk and working fine...within a week. I know it may not be everyone's experience and someone may be reading this wondering why theirs has taken weeks/months...but all I can say is from my angle, the Wacom support was efficient and very quick, and to get it back within a week is amazing.

A very relieved illustrator.

Posts: 711
Joined: Tue 8. Aug 2017, 14:35

Re: Great service by Wacom

Postby wacom5 » Wed 29. May 2019, 14:30

I am very glad to see this. That's very nice of you and we appreciate it.
I'll make sure the team receives your feedback.

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