NEW tablet driver 6.3.23-4 for OSX released. For release notes use the link below the driver on the download page. Fixed: Problem mit modifiers on keyboard in combination with pentip, accidential double-clicks etc. Last update for an issue with ZBrush navigation.

New version for for Windows 6.3.23-1: Fixed various problems - zooming with expresskeys, 'driver not responding' error message and others.

For more details see the driver release notes on the driver download page.

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom Cintiq Pro 13” or 16”, please update the tablet pen firmware to version 1.2.3.0 to address this issue. The update is now available via the Wacom Desktop Center application on your computer. - There is now also such a firmware update for MobileStudio Pro for this issue.

Cintiq 27QHD - no display (black screen)

Cintiq and Cintiq Pro
wacom1
Posts: 429
Joined: Tue 29. Nov 2016, 09:46

Re: Cintiq 27QHD - no display (black screen)

Postby wacom1 » Wed 12. Jul 2017, 06:54

The Cintiq27 is a combination of 2 devices (tablet and display) and therefore you have USB as well as display connection. For troubleshooting it can help to check both aspects: If the screen just remains blank the tablet portion may still be fine. If nothing works, the problem could be the powersupply. If the screen has a 'no signal' message, the problem would be cable connection or Windows has not activated the screen. - If we cannot determine, which part is faulty, the whole unit needs to go for repair. The procedure for repair depends on your location, so you should get a reply from support soon.

Snoflo1999
Posts: 3
Joined: Wed 12. Jul 2017, 04:43

Re: Cintiq 27QHD - no display (black screen)

Postby Snoflo1999 » Thu 13. Jul 2017, 01:01

Sincere thanks for your response. I called in to technical support and they think it is a hardware issue. I am awaiting an RMA number and shipping address to the USA Wacom service center (after they verify my purchase invoice). Thanks for the help again.

Pakmanv
Posts: 1
Joined: Sun 23. Jul 2017, 17:39

Re: Cintiq 27QHD - no display (black screen)

Postby Pakmanv » Sun 23. Jul 2017, 17:50

Mine died aswell just ~12 months into owning it. No display and no led indicators. I sented in for repair and finally got it back and it was noted that they replaced the PCB. reliability -1.

Snoflo1999
Posts: 3
Joined: Wed 12. Jul 2017, 04:43

Re: Cintiq 27QHD - no display (black screen)

Postby Snoflo1999 » Thu 10. Aug 2017, 23:13

Hey Pakmanv, so sorry for your issues (like mine). My unit arrived today, back from the Wacom service center. The main PCB was replaced as well. I must commend Wacom for the fast repair time of only 2 days. Unfortunately, this episode cost me $700 in shipping to the US and back for the repair. I hope this doesn't happen again.

fisher5fingers
Posts: 1
Joined: Sun 13. Aug 2017, 20:56

Re: Cintiq 27QHD - no display (black screen)

Postby fisher5fingers » Sun 13. Aug 2017, 21:36

Hi.
I'm also experiencing issues with my 27QHD.

Appears to be a connection issue, after turning on, the Wacom logo appears and then a message saying 'go to power saving mode' followed by a blank/black screen.

I have updated, uninstalled and reinstalled the driver, checked the cables and connections but still no joy.

Had the same problem a couple of weeks back but it was brief and all seemed well again.
My gut feeling is the cables are at fault. I have contacted Wacom support and now awaiting a response....

Really need to get it up and running a.s.a.p so Ill probably bite the bullet and purchase some replacement cables in the hope it resolves the problem.

Will let you know if, when and how it resolves.

Update.... Turns out the fault is not with the Cintiq but the iMac's thunderbolt ports.

ARTEHAGA
Posts: 4
Joined: Tue 15. Aug 2017, 23:06

Re: Cintiq 27QHD - no display (black screen)

Postby ARTEHAGA » Thu 17. Aug 2017, 00:12

Can anyone help me please?? I cant create a new Topic as I cant find the create a new topic button!!!


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