New drivers posted for Mac and Win, version 6.3.25. Now supporting OSX High Sierra. Windows driver 6.3.25-3 is updated to versiob 6.3.25-5 now to fix an issue with the WL Kit. Download drivers and release notes here:

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

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Cintiq 27QHD - no display (black screen)

Cintiq and Cintiq Pro
Posts: 509
Joined: Tue 29. Nov 2016, 09:46

Re: Cintiq 27QHD - no display (black screen)

Postby wacom1 » Mon 9. Oct 2017, 06:26

There are many different reasons why the screen may reman dark. If you see a message 'no signal.Going to power saving mode', the screen itself is working, but perhaps no cable connected, might be the display is just not set to be active in Windows. If one type of connection (HDMI,DVI,VGA,DP) works and the other not, that could a a faulty cable, graphics card problem - it could also be a faulty component in the tablet.

Posts: 2
Joined: Mon 9. Oct 2017, 04:34

Re: Cintiq 27QHD - no display (black screen)

Postby javiermrmn » Fri 20. Oct 2017, 05:20

How are we going to get our money back or how can we put an official complain for a faulty premium product being sold?

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