NEW tablet drivers 6.3.21-3 for Windows and 6.3.21-5 for OSX released. For release notes use the link below the driver on the download page. Main change is support for the new Cintiq Pro 16 model and a new 'Wacom echo' feature for MobileStudio Pro.

for Windows: Fixed several problems related to touch and [flash=][/flash]lag in Bluetooth connection mode.

for OSX: Resolved some problems on multi-monitor configurations, issues with touch and lag, alos a penclick and dragging issue in certain situations.

NOTE: When you are using a pen with Mac OS X 10.12, your lines might be wavy. What we are doing about it: We are working on a temporary fix to implement in the Wacom driver while Apple investigates the issue.

Cintiq 27QHD - no display (black screen)

Cintiq and Cintiq Pro
PiotrRuszkowski
Posts: 2
Joined: Tue 7. Mar 2017, 08:11

Cintiq 27QHD - no display (black screen)

Postby PiotrRuszkowski » Tue 7. Mar 2017, 08:37

Hello!

Yesterday I was working like usual without any problems when suddenly my cintiq screen disappear. I mean it looked like it went to save mode or like I was cut the display port cable. I tried to turn on/off the tablet but it didn't work. Then I plug in/out display port cable (change ports) but it didn't work.

The strange thing is that the tablet function still works. the blue light on top of the device is lit and three white icons on the upper right corner also lit. My power brick has also green light so it seems it's working ok.

Things that I notice is that when I turn on the tablet there is no welcome sign "Wacom" at the beginning. There is nothing, the display doesn't turn on. I have tried different cables (other display port cable, hdmi cable, different ports but without effect). I have tried plug out cables on the back of the cintiq and plug them again in case if they were loose but it didn't work.

I have tried to plug my cintiq to other pc with windows 7 64bit with newest drivers from wacom and it didn't work aswell. On windows in control panel there is no indication that there is a second monitor when the cintiq is turned on (only my DELL is showing up ).

I have still 1 year warranty in case but I'm afraid it will takes months to shipping and repairing.

wacom1
Posts: 221
Joined: Tue 29. Nov 2016, 09:46

Re: Cintiq 27QHD - no display (black screen)

Postby wacom1 » Wed 8. Mar 2017, 08:31

Unfortunately this looks like a defective screen and the unit needs repair. Contact our technical support for your region. In some countries we can offer rather quick exchange in few days. In other countries you may need help from your dealer or distributor.

PiotrRuszkowski
Posts: 2
Joined: Tue 7. Mar 2017, 08:11

Re: Cintiq 27QHD - no display (black screen)

Postby PiotrRuszkowski » Fri 10. Mar 2017, 11:18

Thanks !

I wonder how long it takes to get a reply from support. I write a message on http://www.wacom.com/en-de/support/contact-support but I don't know if it's a right place becouse I'm waiting one week with no answer..


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