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http://forum.wacom.eu/viewtopic.php?f=11&t=4013#p8912

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Wacom Remote Control Shortcuts not sticking

Cintiq and Cintiq Pro
scoobyclub
Posts: 2
Joined: Wed 26. Jun 2019, 21:22

Wacom Remote Control Shortcuts not sticking

Postby scoobyclub » Wed 26. Jun 2019, 21:26

Hi,
I am trying to set up the keys on my wacom remote for specifically CSP. The preference seem to be set ok but the action doesn't change.
e.g.
I set the button that was display toggle to Delete. The shortcut appears to be set but the action remains Display toggle. Very frustrating.

Any ideas?

wacom5
Posts: 722
Joined: Tue 8. Aug 2017, 14:35

Re: Wacom Remote Control Shortcuts not sticking

Postby wacom5 » Thu 27. Jun 2019, 07:30

Hello,
Which operating system are you using?
Do you have separate settings for Clip Studio Paint or are you changing the "All" settings?
Try adding CSP manually by clicking the "+" button on the right side of the Application pane and set the settings from there.

If the issue persists, please contact our support - https://support.wacom.com - we will need to collect more data.

scoobyclub
Posts: 2
Joined: Wed 26. Jun 2019, 21:22

Re: Wacom Remote Control Shortcuts not sticking

Postby scoobyclub » Thu 27. Jun 2019, 08:42

I am using OS X, latest version.

I am trying to just change the settings for CSP I have already added it as a separate application in the preferences. The preferences are saved but the actual action does not change.

wacom5
Posts: 722
Joined: Tue 8. Aug 2017, 14:35

Re: Wacom Remote Control Shortcuts not sticking

Postby wacom5 » Fri 28. Jun 2019, 06:46

Please reach out to the support team for further testing - https://support.wacom.com


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