NEW tablet drivers 6.3.21-3 for Windows and 6.3.21-5 for OSX released. For release notes use the link below the driver on the download page. Main change is support for the new Cintiq Pro 16 model and a new 'Wacom echo' feature for MobileStudio Pro.

for Windows: Fixed several problems related to touch and [flash=][/flash]lag in Bluetooth connection mode.

for OSX: Resolved some problems on multi-monitor configurations, issues with touch and lag, alos a penclick and dragging issue in certain situations.

NOTE: When you are using a pen with Mac OS X 10.12, your lines might be wavy. What we are doing about it: We are working on a temporary fix to implement in the Wacom driver while Apple investigates the issue.

Express Key Remote - Sticky Keys, Double Press

Cintiq and Cintiq Pro
companion2capetown
Posts: 6
Joined: Wed 14. Dec 2016, 17:35

Express Key Remote - Sticky Keys, Double Press

Postby companion2capetown » Wed 8. Mar 2017, 13:44

Hi there.

I am having weird issues with my Express Key Remote listed below:

- randomly double key presses, when I only press a button once. (Nightmare when using CTRL+Z to undo, because it undos two steps back instead of one)
- Key press would get stuck (eg. CTRL+Z would result in the CTRL key being activated, even when I let go of the Express Remote Key)
- Low Battery warning pops up on PC monitor even though the Remote is above 80% Charged.

I have already tried the following :

- Used on a different PC
- Used different USB ports
- Tried different drivers (6.3.15-3 ; 6.3.17-3 ; 6.3.20-7)
- Connecting straight via cable
- Used third party "Keyboard Press Loggers" (Registered one physical key press twice in these apps as well)

Please help, this is causing massive frustration and slowdown in my workflow having to repeat lines, that were otherwise perfectly fine, because it "Undoes" twice instead once.

Thanks

companion2capetown
Posts: 6
Joined: Wed 14. Dec 2016, 17:35

Re: Express Key Remote - Sticky Keys, Double Press

Postby companion2capetown » Thu 23. Mar 2017, 17:45

Anyone? Why does it seem that only some posts are answered and others are just left with no response?
Can an official Wacom representative or someone experienced who know a solution/s to this problem please respond?

Dinomightkaroar
Posts: 5
Joined: Mon 13. Feb 2017, 22:40

Re: Express Key Remote - Sticky Keys, Double Press

Postby Dinomightkaroar » Fri 24. Mar 2017, 02:34

Yeah, literally none of my posts have gotten even one response. I wonder what's up. fwiw I have the same double press problem, althought the buttons are responsive for me and not exactly "sticky."


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