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Frozen images in some areas of the display

Cintiq and Cintiq Pro
M2Draws
Posts: 2
Joined: Thu 12. Sep 2019, 15:10

Frozen images in some areas of the display

Postby M2Draws » Thu 12. Sep 2019, 15:22

Frozen images in some areas of the display, more precisely at the edges of the canvas every time I move the image. The problem came shortly after two updates, one from Wacom and one from Windows.

Already tried to reinstall the wacom driver, any suggestions?
I didn't find answers on google.

Thanks for your time.
Image

M2Draws
Posts: 2
Joined: Thu 12. Sep 2019, 15:10

Frozen images in some areas of the display 16HD Pro

Postby M2Draws » Thu 12. Sep 2019, 15:28

Frozen images in some areas of the display Cintiq 16HD Pro, more precisely at the edges of the canvas every time I move the image. The problem came shortly after two updates, one from Wacom and one from Windows.

Already tried to reinstall the wacom driver, any suggestions?
I didn't find answers on google.
Image

wacom4
Posts: 165
Joined: Tue 29. Nov 2016, 09:49

Re: Frozen images in some areas of the display

Postby wacom4 » Mon 16. Sep 2019, 06:37

PLease note, that new Forum users need to be approved by the board administration...

This looks like an issue with the graphics driver. Maybe together with the software you are using (looks like Photoshop).
As you wrote that you updated Windows as well I recommend to have a look at the graphics drivers.


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