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No signal on Cintiq Pro 13

Cintiq and Cintiq Pro
Laurent
Posts: 3
Joined: Sun 26. May 2019, 20:26

No signal on Cintiq Pro 13

Postby Laurent » Mon 16. Sep 2019, 14:49

Hi,

I have seen multiple threads on this subject on internet but have not found a solution to my problem :
The tablet shows No signal when i try to use it.
I'm using it on a WIN10 computer with the wacom link plus adaptor and HDMI port.
The tablet was working correctly a few months back, even if I randomly met this problem from time to time.
Back then,I managed to solve the problem by reconnecting every cables, but it won't work this time.
I also reinstalled the drivers and rebooted the computer.

Thanks in advance for your help,

Laurent

wacom5
Posts: 738
Joined: Tue 8. Aug 2017, 14:35

Re: No signal on Cintiq Pro 13

Postby wacom5 » Fri 20. Sep 2019, 15:21

Make sure the HDMI cable is plugged in correctly. No Input Signal means that the video signal is not reaching the Cintiq. If the issue persists contact our support - https://www.wacom.com/support


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