Wacom Customer Support page: https://support.wacom.com/

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916

Mac OS 10.15.4 Update:
What does the Mac OS warning message “Legacy System Extension” mean and why am I seeing it?

eStore Shipping
Please note that reduced UPS service might affect your region due to CoVid-19 situation. See updated details for UPS serviceshttps://www.ups.com/de/en/service-alerts.page?id=alert1

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Cintiq 22HD/22HDT - Pen not properly recognized after USB Disconnect/Reconnect

Cintiq and Cintiq Pro
RobHGSN
Posts: 1
Joined: Thu 17. Oct 2019, 00:23

Cintiq 22HD/22HDT - Pen not properly recognized after USB Disconnect/Reconnect

Postby RobHGSN » Thu 17. Oct 2019, 00:41

Platform: MacOS
OS Version: MacOS Sierra through MacOS Mojave
Computer Hardware: Thunderbolt 3 MacBook Pros (2016-2018 Models)
Wacom Hardware: Cintiq 22HD and Cintiq 22HDT
Wacom Driver Version: 6.3.37-2 through 6.3.31

Issue:

When a Cintiq's USB connection is disconnected from a MacBook Pro, reconnected, and the Pen is placed anywhere on the Cintiq screen, the cursor appears on the laptop screen instead of the Cintiq. From this point, the cursor will not appear on the Cintiq screen until the Macbook Pro is rebooted.

Currently, all four of my artists using the 22HD/T are having this problem.. It is not uncommon throughout the course of a work day for the artists to take their laptops to a meeting, therefore necessitating a disconnect.

Has anyone else encountered this problem before?

Return to “Pen Displays”