NEW tablet driver 6.3.23-4 for OSX released. For release notes use the link below the driver on the download page. Fixed: Problem mit modifiers on keyboard in combination with pentip, accidential double-clicks etc. Last update for an issue with ZBrush navigation.

New version for for Windows 6.3.23-1: Fixed various problems - zooming with expresskeys, 'driver not responding' error message and others.

For more details see the driver release notes on the driver download page.

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom Cintiq Pro 13” or 16”, please update the tablet pen firmware to version 1.2.3.0 to address this issue. The update is now available via the Wacom Desktop Center application on your computer. - There is now also such a firmware update for MobileStudio Pro for this issue.

Cintiq 27 QHD Touch - Windows 10 - Green color cast when waking up from sleep mode

Cintiq and Cintiq Pro
matpan81
Posts: 3
Joined: Sat 11. Mar 2017, 07:46

Cintiq 27 QHD Touch - Windows 10 - Green color cast when waking up from sleep mode

Postby matpan81 » Sat 11. Mar 2017, 07:55

Hi everyone,

I´ve had somewhat of a minor issue with my Cintiq 27 QHD Touch model. Sometimes (not always) when waking up from sleep / rest mode (windows 10 goes into automatic power saving mode after 5...10 minutes) the wacom colors will show a green color cast all over the screen.

I just have to turn the monitor off and on again and the problem is solved.

While this is not a major issue, I would like to know wether it is something I should worry about or if it may be mainly software related, or computer related.

On the computer end I have a Palit Geforce 980 ti SuperJetstream 6gb video card. There should be no power supply issues, since I have a 850 watt power supply (beQuiet).

Has anyone encountered a similar issue? Any possible solutions?

Thanks a lot!


Matias A. Pan.

MisterB
Posts: 2
Joined: Mon 20. Mar 2017, 11:13

Re: Cintiq 27 QHD Touch - Windows 10 - Green color cast when waking up from sleep mode

Postby MisterB » Mon 20. Mar 2017, 11:31

I've had exactly the same issue with my Cintiq 27 QHD Touch, although I'd describe my colour cast as blue rather than green. It doesn't happen often but every now and again. Like you, I found that turning the Cintiq off and on seems to get it working as normal but it would be nice to find a proper solution.

I'm running Windows 10 with all the latest updates, my GPU is a AMD FirePro W2100.

cookraco
Posts: 1
Joined: Wed 14. Jun 2017, 20:23

Re: Cintiq 27 QHD Touch - Windows 10 - Green color cast when waking up from sleep mode

Postby cookraco » Wed 14. Jun 2017, 20:24

Yep me also.. Anyone have a fix?????

citrixxx
Posts: 1
Joined: Mon 17. Jul 2017, 20:42

Re: Cintiq 27 QHD Touch - Windows 10 - Green color cast when waking up from sleep mode

Postby citrixxx » Mon 17. Jul 2017, 20:44

Same here... It has to be drivers-related?

wacom1
Posts: 429
Joined: Tue 29. Nov 2016, 09:46

Re: Cintiq 27 QHD Touch - Windows 10 - Green color cast when waking up from sleep mode

Postby wacom1 » Tue 18. Jul 2017, 06:32

The tablet driver is not handling the display, but it might help to update the graphics driver.


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