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Cintiq 16 loosing pressure

Cintiq and Cintiq Pro
Piroro
Posts: 2
Joined: Sat 2. Nov 2019, 12:09

Cintiq 16 loosing pressure

Postby Piroro » Sat 2. Nov 2019, 12:34

I have an issue with my Cintiq 16 "loosing pressure" while I draw with it in photoshop. I'll try to describe the problem.

When I draw a line, sometimes, for a tenth of a second, the tablet detects a pressure that is null (or almost null) leaving a blank part in the middle of my drawing. It happens although the pressure I really apply on the pen doesn't change. An example below :

[img]https://images-wixmp-ed30a86b8c4ca887773594c2.wixmp.com/f/26656774-2b3a-44ed-b737-874fff4d93c2/ddjkffc-ecc0b624-cecb-4495-9d89-48f6f2605e03.jpg?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJzdWIiOiJ1cm46YXBwOjdlMGQxODg5ODIyNjQzNzNhNWYwZDQxNWVhMGQyNmUwIiwiaXNzIjoidXJuOmFwcDo3ZTBkMTg4OTgyMjY0MzczYTVmMGQ0MTVlYTBkMjZlMCIsIm9iaiI6W1t7InBhdGgiOiJcL2ZcLzI2NjU2Nzc0LTJiM2EtNDRlZC1iNzM3LTg3NGZmZjRkOTNjMlwvZGRqa2ZmYy1lY2MwYjYyNC1jZWNiLTQ0OTUtOWQ4OS00OGY2ZjI2MDVlMDMuanBnIn1dXSwiYXVkIjpbInVybjpzZXJ2aWNlOmZpbGUuZG93bmxvYWQiXX0._S2hfh-mk4APjYAEBtZyZAmeU7OSGSBWVYaqcW4J_vo[/img]

On the left is a line that is drawn normally. On the right is a line where the pressure has dropped in the middle of the drawing.
It happens on any part of the screen.

I tried changing the pressure settings and the issue happens no matter how I configure them. I also changed the nib of the pen, with no result.
My drivers are up to date, and so is windows.

While doing tests I noticed that the pressure showed in the settings when I draw does something like this :

[img]https://images-wixmp-ed30a86b8c4ca887773594c2.wixmp.com/f/26656774-2b3a-44ed-b737-874fff4d93c2/ddjkfgm-eea5125a-4397-4f39-a492-8d8a72908c1b.jpg?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJzdWIiOiJ1cm46YXBwOjdlMGQxODg5ODIyNjQzNzNhNWYwZDQxNWVhMGQyNmUwIiwiaXNzIjoidXJuOmFwcDo3ZTBkMTg4OTgyMjY0MzczYTVmMGQ0MTVlYTBkMjZlMCIsIm9iaiI6W1t7InBhdGgiOiJcL2ZcLzI2NjU2Nzc0LTJiM2EtNDRlZC1iNzM3LTg3NGZmZjRkOTNjMlwvZGRqa2ZnbS1lZWE1MTI1YS00Mzk3LTRmMzktYTQ5Mi04ZDhhNzI5MDhjMWIuanBnIn1dXSwiYXVkIjpbInVybjpzZXJ2aWNlOmZpbGUuZG93bmxvYWQiXX0.VwcxjLIPGUnFgOkPBoTwEGZk2JpJzpSobM3_uIOa04I[/img]

It seems to be a hardware problem and I don't know where it comes from, the tablet or the pen, and if it can be fixed.

The tablet is one month and a half old. This started happening maybe two weeks ago, for no apparent reason, and it's deteriorating, happening more and more often.

wacom5
Posts: 1196
Joined: Tue 8. Aug 2017, 14:35

Re: Cintiq 16 loosing pressure

Postby wacom5 » Mon 4. Nov 2019, 15:48

Does it do the same with the eraser end of the pen? Does it do the same with a different software?
Please contact our support - https://support.wacom.com
Need immediate help? Contact our Support: https://support.wacom.com

Piroro
Posts: 2
Joined: Sat 2. Nov 2019, 12:09

Re: Cintiq 16 loosing pressure

Postby Piroro » Thu 7. Nov 2019, 17:40

I don't use the eraser end often, but I made tests and it seems the issue doesn't happen with it.

I don't have other drawing softwares that use pressure sensitivity to perform other tests.

wacom5
Posts: 1196
Joined: Tue 8. Aug 2017, 14:35

Re: Cintiq 16 loosing pressure

Postby wacom5 » Fri 8. Nov 2019, 15:38

If this doesn't happen with the eraser end, then the problem is the standard end of the pen and you need a pen replacement. Please contact support and explain the situation - https://support.wacom.com

Cheers
Need immediate help? Contact our Support: https://support.wacom.com


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