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Pro 16 loses calibration on wake from sleep (MacOS)

Cintiq and Cintiq Pro
truebeliever1
Posts: 1
Joined: Sun 3. Nov 2019, 17:08

Pro 16 loses calibration on wake from sleep (MacOS)

Postby truebeliever1 » Sun 3. Nov 2019, 17:28

Hi,

I have a Cintiq Pro 16 and a Macbook Pro, connected through USB-C. Sometimes when my computer sleeps then wakes up, the Cintiq loses its calibration and the cursor is offset a long way from the pen. I cannot recalibrate the screen because the "Calibrate..." button in system preferences is greyed out. Other times neither pen or touch work on wake from sleep. Plugging and unplugging the tablet sometimes get it to recognise the pen again.

When it detects the pen, I can restore calibration by reloading my backed-up preferences file (after this, calibration is restored and the Calibrate button is not greyed-out). But having to do this every time my computer sleeps is a huge pain. Has anyone else experienced this? Thanks!

wacom5
Posts: 1287
Joined: Tue 8. Aug 2017, 14:35

Re: Pro 16 loses calibration on wake from sleep (MacOS)

Postby wacom5 » Mon 4. Nov 2019, 15:42

Sounds as if the Wacom Driver is not waking up from sleep. Something might be blocking it form doing so. Try uninstalling and reinstalling the latest driver first.
Need immediate help? Contact our Support: https://support.wacom.com

MinnaMi
Posts: 5
Joined: Sun 18. Nov 2018, 04:50

Re: Pro 16 loses calibration on wake from sleep (MacOS)

Postby MinnaMi » Thu 24. Dec 2020, 15:10

I have been trying to solve this issue for a year and a half.. (from Catalina to Big Sur)
I thought it might be just me and my iMac but now I have changed to Macbook pro 2019. This issue still persists.
Do you manage to solve this issue?? Please share because I have to reboot my mac almost every time now.

And yes... Wacom5 I did install and reinstall to the current version (6.3.41-42)
But it's the same problem I have for a year and a half with all the updates.

Does anyone know how to fix this? I'm so desperate to fix this annoying issue..
The rest just works perfectly.

Thank you and Merry X'Mas.



.

wacom5
Posts: 1287
Joined: Tue 8. Aug 2017, 14:35

Re: Pro 16 loses calibration on wake from sleep (MacOS)

Postby wacom5 » Wed 30. Dec 2020, 15:22

Try adding the driver to your Login Items. It might help but as I mentioned before, something in your system is preventing the driver from starting properly.
Need immediate help? Contact our Support: https://support.wacom.com


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