Hello,
I have Cintiq Pro 24. It was working before on my desktop, but suddenly the pen and touch buttons stopped working. The remote controller still works.
It is listed as only generic PnP monitor in Device Manager. Pen and Wacom Cintiq itself aren't recognized in the Wacom Desktop Center also. Status Led doesn't light at all.
Up to this point, I tried;
Completely uninstall (also deleting all remaining files and registry manually) and reinstall drivers several times. I tried lastest and older versions of drivers.
My specs
Windows 10 Home
Processor: AMD Razen 7 2700x
Graphics Card: Quadro P4000
https://ibb.co/HK8M3qG
https://ibb.co/wcLTBNg
Wacom Customer Support page: https://support.wacom.com/
Wacom Product Resources - Drivers, Manuals, Warranty Information & Others
Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916
NOTE: Apple already released an update of 10.15 which solves some of these issues. Please make sure you have the latest update.
Why is the cursor on Windows a white dot or crosshairs? [FIXED]:
https://www.wacom.com/en-de/support?guideId=015-661
Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?
Drawing software:
If you wondering which software to choose, check the trial versions below:
Wacom Product Resources - Drivers, Manuals, Warranty Information & Others
Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916
NOTE: Apple already released an update of 10.15 which solves some of these issues. Please make sure you have the latest update.
Why is the cursor on Windows a white dot or crosshairs? [FIXED]:
https://www.wacom.com/en-de/support?guideId=015-661
Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?
Drawing software:
If you wondering which software to choose, check the trial versions below:
Cintiq pro only recognized as generic monitor and Status LED has no light
Re: Cintiq pro only recognized as generic monitor and Status LED has no light
Did you check the connections yet? Make sure everything is plugged as it should and that you try different cables to be sure.
I if the issue persists, please contact our support - https://support.wacom.com
I if the issue persists, please contact our support - https://support.wacom.com
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diegorodriguez
- Posts: 3
- Joined: Sat 26. Oct 2019, 00:10
Re: Cintiq pro only recognized as generic monitor and Status LED has no light
This is exactly same thing that happens to me! I cant solve yet :(