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[Mac][Catalina] Wacom Color Manager Software

Cintiq and Cintiq Pro
DelaVardo
Posts: 1
Joined: Tue 3. Dec 2019, 05:22

[Mac][Catalina] Wacom Color Manager Software

Postby DelaVardo » Tue 3. Dec 2019, 07:44

I'm using an iMac with Catalina OS 10.15.1 this connected to my Cintiq 27 QHD.
Since upgrading to Catalina, the 'Wacom Color Manager' software no longer works, that is, it is ghosted out.
There is no update to the software as it now needs to be working with 64 bit on Catalina, 32 bit on all OS before the upgrade.
So, until the software is upgraded from 32 to 64 bit or if it ever will be upgraded, I am in possession of a £200 piece of equipment that is as much use as a handbrake on a canoe.
Does anyone know of any software that will work with the X-Rite Wacom Color Manager device.
Thank you in advance.

wacom5
Posts: 909
Joined: Tue 8. Aug 2017, 14:35

Re: WACOM COLOR MANAGER SOFTWARE

Postby wacom5 » Tue 3. Dec 2019, 08:48

Hello,
We are looking into this at the moment. I don't have any additional information I can provide for now. Apologies for any inconvenience caused.
Need immediate help? Contact our Support: https://support.wacom.com

LaurentDubin
Posts: 11
Joined: Tue 3. Dec 2019, 16:22

Re: WACOM COLOR MANAGER SOFTWARE

Postby LaurentDubin » Tue 3. Dec 2019, 16:29

Hi !

I have a MBP16 with 10.15.1 and Cintiq 27 Pen and Touch
Wacom Color Manager 1.6

Software opens and acts OK except at the end, it can't load the table due to an USB problem ans stops the calibration

My Cintiq is unusable ...

I just remark that I have a problem with my USB Hub : no hub when the Cintiq is plugged on a USB-C hub, hub if linked directly with usbC-usbA apple adaptor ... no idea if there is a link ...

Laurent

edit : I solve the problem of USB3 hub of my Cintiq, problem stay the same with calibration ...

LaurentDubin
Posts: 11
Joined: Tue 3. Dec 2019, 16:22

Re: WACOM COLOR MANAGER SOFTWARE

Postby LaurentDubin » Fri 6. Dec 2019, 20:41

I Had a long discussion with the French support today.
the conclusion is :
"we know there is a bug between Wacom color manager AND ONLY the Cintiq 27
developers are on a workaround, we wait for an update
we don't know when ..."

then : back to manual color setting, bye bye hardware calibration, juts wait !

that's all folks !

LaurentDubin
Posts: 11
Joined: Tue 3. Dec 2019, 16:22

Re: WACOM COLOR MANAGER SOFTWARE

Postby LaurentDubin » Tue 28. Jan 2020, 15:12

Hi !

I come back here to know if someone has found a solution to the color manager for cintiq27 ?

And I have a second question :
on the download page, we can download a 1.5.1 (cintiq27 only) version but this one install a 1.5.0, incompatible with 10.15 ...
has someone found the real 1.5.1 software ?
ingeners of Wacom: do you have it somewhere ?

thank you !!!

LaurentDubin
Posts: 11
Joined: Tue 3. Dec 2019, 16:22

Re: WACOM COLOR MANAGER SOFTWARE

Postby LaurentDubin » Tue 28. Jan 2020, 15:14

DelaVardo wrote:I'm using an iMac with Catalina OS 10.15.1 this connected to my Cintiq 27 QHD.
Since upgrading to Catalina, the 'Wacom Color Manager' software no longer works, that is, it is ghosted out.
There is no update to the software as it now needs to be working with 64 bit on Catalina, 32 bit on all OS before the upgrade.
So, until the software is upgraded from 32 to 64 bit or if it ever will be upgraded, I am in possession of a £200 piece of equipment that is as much use as a handbrake on a canoe.
Does anyone know of any software that will work with the X-Rite Wacom Color Manager device.
Thank you in advance.



Hi DelaVardo !
Did you find a solution ?

thank you !

LaurentDubin
Posts: 11
Joined: Tue 3. Dec 2019, 16:22

Color Manager 1.5.1 for mac

Postby LaurentDubin » Thu 30. Jan 2020, 08:43

Hi everyone !

does someone have the color Manager 1.5.1 Mac version ??
on the website, the link to download gives the 1.5.0 ...

thank you !

wacom5
Posts: 909
Joined: Tue 8. Aug 2017, 14:35

Re: [Mac][Catalina] Wacom Color Manager Software

Postby wacom5 » Thu 30. Jan 2020, 09:56

Hi, The Cintiq 27 and Wacom Color Manager combo are currently not supported in Mac OSX Catalina. Catalina only supports 64-bit applications so that's why X-rite made version 1.6 available. The problem is that the the Cintiq 27 can only work in 32-bit which causes this problem you are facing.
We are evaluating our options now so we can see how to work around this issue.
Need immediate help? Contact our Support: https://support.wacom.com

LaurentDubin
Posts: 11
Joined: Tue 3. Dec 2019, 16:22

Re: [Mac][Catalina] Wacom Color Manager Software

Postby LaurentDubin » Sun 2. Feb 2020, 11:48

Hi Wacom 5 !

thank you for your answer
but could you say us where to download the 1.5.1 Mac version (which is for Cintiq 27 only) ???
the download link send the 1.5.0 !!!
and the win version is OK.

wacom5
Posts: 909
Joined: Tue 8. Aug 2017, 14:35

Re: [Mac][Catalina] Wacom Color Manager Software

Postby wacom5 » Mon 3. Feb 2020, 09:04

Need immediate help? Contact our Support: https://support.wacom.com


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