Page 1 of 2

[Mac][Catalina] Wacom Color Manager Software

Posted: Tue 3. Dec 2019, 07:44
by DelaVardo
I'm using an iMac with Catalina OS 10.15.1 this connected to my Cintiq 27 QHD.
Since upgrading to Catalina, the 'Wacom Color Manager' software no longer works, that is, it is ghosted out.
There is no update to the software as it now needs to be working with 64 bit on Catalina, 32 bit on all OS before the upgrade.
So, until the software is upgraded from 32 to 64 bit or if it ever will be upgraded, I am in possession of a £200 piece of equipment that is as much use as a handbrake on a canoe.
Does anyone know of any software that will work with the X-Rite Wacom Color Manager device.
Thank you in advance.

Re: WACOM COLOR MANAGER SOFTWARE

Posted: Tue 3. Dec 2019, 08:48
by wacom5
Hello,
We are looking into this at the moment. I don't have any additional information I can provide for now. Apologies for any inconvenience caused.

Re: WACOM COLOR MANAGER SOFTWARE

Posted: Tue 3. Dec 2019, 16:29
by LaurentDubin
Hi !

I have a MBP16 with 10.15.1 and Cintiq 27 Pen and Touch
Wacom Color Manager 1.6

Software opens and acts OK except at the end, it can't load the table due to an USB problem ans stops the calibration

My Cintiq is unusable ...

I just remark that I have a problem with my USB Hub : no hub when the Cintiq is plugged on a USB-C hub, hub if linked directly with usbC-usbA apple adaptor ... no idea if there is a link ...

Laurent

edit : I solve the problem of USB3 hub of my Cintiq, problem stay the same with calibration ...

Re: WACOM COLOR MANAGER SOFTWARE

Posted: Fri 6. Dec 2019, 20:41
by LaurentDubin
I Had a long discussion with the French support today.
the conclusion is :
"we know there is a bug between Wacom color manager AND ONLY the Cintiq 27
developers are on a workaround, we wait for an update
we don't know when ..."

then : back to manual color setting, bye bye hardware calibration, juts wait !

that's all folks !

Re: WACOM COLOR MANAGER SOFTWARE

Posted: Tue 28. Jan 2020, 15:12
by LaurentDubin
Hi !

I come back here to know if someone has found a solution to the color manager for cintiq27 ?

And I have a second question :
on the download page, we can download a 1.5.1 (cintiq27 only) version but this one install a 1.5.0, incompatible with 10.15 ...
has someone found the real 1.5.1 software ?
ingeners of Wacom: do you have it somewhere ?

thank you !!!

Re: WACOM COLOR MANAGER SOFTWARE

Posted: Tue 28. Jan 2020, 15:14
by LaurentDubin
DelaVardo wrote:I'm using an iMac with Catalina OS 10.15.1 this connected to my Cintiq 27 QHD.
Since upgrading to Catalina, the 'Wacom Color Manager' software no longer works, that is, it is ghosted out.
There is no update to the software as it now needs to be working with 64 bit on Catalina, 32 bit on all OS before the upgrade.
So, until the software is upgraded from 32 to 64 bit or if it ever will be upgraded, I am in possession of a £200 piece of equipment that is as much use as a handbrake on a canoe.
Does anyone know of any software that will work with the X-Rite Wacom Color Manager device.
Thank you in advance.



Hi DelaVardo !
Did you find a solution ?

thank you !

Color Manager 1.5.1 for mac

Posted: Thu 30. Jan 2020, 08:43
by LaurentDubin
Hi everyone !

does someone have the color Manager 1.5.1 Mac version ??
on the website, the link to download gives the 1.5.0 ...

thank you !

Re: [Mac][Catalina] Wacom Color Manager Software

Posted: Thu 30. Jan 2020, 09:56
by wacom5
Hi, The Cintiq 27 and Wacom Color Manager combo are currently not supported in Mac OSX Catalina. Catalina only supports 64-bit applications so that's why X-rite made version 1.6 available. The problem is that the the Cintiq 27 can only work in 32-bit which causes this problem you are facing.
We are evaluating our options now so we can see how to work around this issue.

Re: [Mac][Catalina] Wacom Color Manager Software

Posted: Sun 2. Feb 2020, 11:48
by LaurentDubin
Hi Wacom 5 !

thank you for your answer
but could you say us where to download the 1.5.1 Mac version (which is for Cintiq 27 only) ???
the download link send the 1.5.0 !!!
and the win version is OK.

Re: [Mac][Catalina] Wacom Color Manager Software

Posted: Mon 3. Feb 2020, 09:04
by wacom5