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Cintiq Pro 13 - Max Pen Pressure stuck at 60%

Cintiq and Cintiq Pro
HoloDemon
Posts: 2
Joined: Thu 5. Dec 2019, 15:28

Cintiq Pro 13 - Max Pen Pressure stuck at 60%

Postby HoloDemon » Thu 5. Dec 2019, 17:58

Hi everyone,

Yesterday I bought a Cintiq Pro 13, and after some basic testing I realized that I can't reach the maximum pressure with the Pro Pen 2 no matter what I do. I tried changing the version of the drivers, remove and unistall the drivers and reset settings but nothing changed (I am using Windows). I ran the Diagnostic tool in the Wacom Desktop Center, and it resulted that no matter how hard I press with the Pen the Pressure can only go up to 60%. I've been using an Intuos 4 L for years and I've never encountered this problem. It there any way to fix the problem, or is this a manufacturing defect?

wacom5
Posts: 943
Joined: Tue 8. Aug 2017, 14:35

Re: Cintiq Pro 13 - Max Pen Pressure stuck at 60%

Postby wacom5 » Fri 6. Dec 2019, 14:53

Does the pressure from the eraser end of the pen register the same issue?
If you try with a different computer, does the same issue happen?
Need immediate help? Contact our Support: https://support.wacom.com

HoloDemon
Posts: 2
Joined: Thu 5. Dec 2019, 15:28

Re: Cintiq Pro 13 - Max Pen Pressure stuck at 60%

Postby HoloDemon » Sat 7. Dec 2019, 14:27

Thank you for your answer. I did some more testing and yes, the eraser has the same exact pressure issue. I tested it with 3 different computers, and they all show pretty much identical results, with a maximum registered pressure of 63-64% when pressing as hard as I can without causing any damage.

wacom5
Posts: 943
Joined: Tue 8. Aug 2017, 14:35

Re: Cintiq Pro 13 - Max Pen Pressure stuck at 60%

Postby wacom5 » Mon 9. Dec 2019, 07:58

There might be a problem with the Cintiq Pro's Pen sensor. Please contact our support - https://support.wacom.com
Need immediate help? Contact our Support: https://support.wacom.com


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