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Wacom Cintiq Pro 16 - Latency Issues

Cintiq and Cintiq Pro
AlexMM
Posts: 3
Joined: Mon 9. Dec 2019, 21:45

Wacom Cintiq Pro 16 - Latency Issues

Postby AlexMM » Thu 12. Dec 2019, 19:05

Hello,

Lately I had a Wacom device in my possession that I had to send back due to latency issues.
I'm actually considering to buy another one because other users had reported to me that they didn't have this amount of lag when doing strokes.
Some users did report they had the same problem tough, so it feels like a bit of a expensive gamble now.
I don't want to keep sending items back... But then again there are little options left for me. Which creates quite a bit of frustration.

Here is a video that indicates the problem on a mac with good specs, without software.
Same issue happens on Windows, so I have to believe it is the tablet that is at fault here.
https://giant.gfycat.com/MiserableBasicGuillemot.webm

Also to note, the stroke distance doesn't matter, even on small movements it takes time.
You can also see this in the slow motion, how the lag is distributed.

Hope to hear from anyone official here soon.

AlexMM
Posts: 3
Joined: Mon 9. Dec 2019, 21:45

Re: Wacom Cintiq Pro 16 - Latency Issues

Postby AlexMM » Sat 14. Dec 2019, 02:57

To reformulate the question, I just want to know if this is normal or not.
I've read in the other thread lag like this is expected, but I've heard from others that they didn't have this issue.
And I just want to know how common this issue is. If it is uncommon I will just try buying another one.

wacom5
Posts: 954
Joined: Tue 8. Aug 2017, 14:35

Re: Wacom Cintiq Pro 16 - Latency Issues

Postby wacom5 » Wed 18. Dec 2019, 08:17

Yes that is expected. Many customers don't notice it but it seems to bother a few.
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