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Cintiq 16 Connector - is it any good?

Posted: Sun 5. Jan 2020, 17:23
by Gregow
Hi,

I'm considering getting the Cintiq 16 (non-pro model) and one of my concerns is the connector.

I know Wacom's track record with connectors has been pretty dismal. In fact, I'm looking to replace my Intuos Pro tablet that is about to kick the bucket anytime now - USB connector is giving up on me. Only reason it's held up so long is because I've really babied it and only used it for charging the battery.

I won't have a permanent place for the Cintiq, so I'll have to plug it in for use and unplug it when done. That means daily wear and tear on the connector.

What's your honest opinion - is the connector up for it or not? I really don't want to buy an expensive brick here.

Re: Cintiq 16 Connector - is it any good?

Posted: Mon 6. Jan 2020, 08:10
by wacom5
You are probably looking for the experience from other users but just to be clear, we implemented a port cover that significantly reduces stress to the cable connector:
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If you would need to put the device away after using it, I would recommend just unplugging the USB, HDMI and Power supply connectors.

Re: Cintiq 16 Connector - is it any good?

Posted: Mon 6. Jan 2020, 12:15
by Gregow
Is the connector as loose and wobbly as on the Cintiq 13HD, and others using the same connector? Unplugging the USB, HDMI and PSU is not really an option as I don't like the daily routine of crawling under my desk and re-routing cables. Considering you suggest this rather than just plug/unplug the connector, tells me you think the connector is weak.

I'm afraid that's a complete deal breaker for me. I mean, the Cintiq 16 costs around 700 euro or USD where I live. That's plenty expensive for a brick.

Seriously Wacom, poor connectors have been an issue since forever. Will you ever fix this, or don't you care at all?

Re: Cintiq 16 Connector - is it any good?

Posted: Mon 6. Jan 2020, 16:18
by wacom5
It's the same concept but it's not the same cable / port. Only suggested unplugging the other ends of the 3-in-1 connector because the cover is quite sturdy and locks the connector really well.

In the end it really depends on how you use it. I know people that still use the 13 today and never had any issues whatsoever. The main reason the connector on the old 13 would start getting lose was because it was being moved around while connected. Plugging and unplugging if done correctly shouldn't cause issues.

Re: Cintiq 16 Connector - is it any good?

Posted: Wed 8. Jan 2020, 13:04
by Gregow
Thanks, I decided to give it a chance anyway. The store where I bought it offers a 60 day return policy and in case that's not enough there's always warranty. I'm hoping it holds up well though.

After a couple of days use there's one issue that needs addressing. The display. But I think that's best done in a new topic, after I've made some measurements.

Re: Cintiq 16 Connector - is it any good?

Posted: Thu 9. Jan 2020, 08:50
by wacom5
Glad you gave it chance. It's always best to see for ourselves right? What is your feeling regarding the connector so far?

Re: Cintiq 16 Connector - is it any good?

Posted: Thu 9. Jan 2020, 20:25
by Gregow
Well, so far I haven't detected any faults with it. Granted, I haven't tried wiggling it around either - I mean, seems a bad idea to try and break it just to see how much it can handle.

Aside from that, it's a bit cumbersome. Would have been much better with a USB-C connector. The 3-in-1 is a weird design choice and it seems like it's made just to differentiate it from the Pro model. But then, I already knew this before buying it so I can't complain too much. It is my opinion however that bonded displays and USB-C really belong in this price point, and not just in the (very) overpriced Pro category.

Re: Cintiq 16 Connector - is it any good?

Posted: Fri 10. Jan 2020, 09:21
by wacom5
Gregow wrote:Well, so far I haven't detected any faults with it. Granted, I haven't tried wiggling it around either - I mean, seems a bad idea to try and break it just to see how much it can handle.
No need to wiggle it. Just curious to read your impressions on how it feels to you :)
Gregow wrote:Aside from that, it's a bit cumbersome. Would have been much better with a USB-C connector. The 3-in-1 is a weird design choice and it seems like it's made just to differentiate it from the Pro model. But then, I already knew this before buying it so I can't complain too much. It is my opinion however that bonded displays and USB-C really belong in this price point, and not just in the (very) overpriced Pro category.
Point taken. Thanks a lot for the honest feedback. I'll forward this to the team.

Re: Cintiq 16 Connector - is it any good?

Posted: Fri 10. Jan 2020, 15:39
by Gregow
I'm glad to hear viewpoints like these get forwarded to the team. Cheers for that!

Re: Cintiq 16 Connector - is it any good?

Posted: Wed 29. Jan 2020, 16:31
by areslane
I think we had a similar thread a week or two back, just wanted to throw my hat into the mix because you can never have too many posts about a new product.