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Problem caused by Display Toggle / macos

Posted: Wed 22. Jan 2020, 18:05
by Calhambeque
Hi there!

I've been using Wacom Tablets for 2 decades and I've always managed to find my ways around little issues, but this one is driving me nuts. So I hope I might get the answer here...

On a daily basis the cursor suddenly isn't on pair with the pen and behaves like I've turned on Display Toggle, which I actually never ever use. Pressing the Display Toggle button just changes the behaviour to solely being able to operate on the Macbook Pro display and pressing it again brings me back to it mapping the whole 2-display-area, as if I'm using the Pen-To-Desktop option I suppose, which causes the misplacing of the cursor.

The only way for me to fix this is restarting my Macbook, which is ridiculous in a professional workspace. I noticed it's mostly happening when coming back from a display standby, but it also happens in the middle of painting. Hope I could describe the issue clear enough.

I work on a Cintiq 27QHD on macos 10.15.2 with the latest driver. Mainly Photoshop, but a couple other software bundles as well.
Clean reinstalls and all that have been tried out multiple times by now. Keeps happening. I connected the Cintiq with a HDMI cable - can that cause problems?

Thanks a ton to whoever might help me with this! You'll make my day!

Re: Problem caused by Display Toggle / macos

Posted: Thu 23. Jan 2020, 07:50
by wacom5
Calhambeque wrote:Hi there!

I've been using Wacom Tablets for 2 decades and I've always managed to find my ways around little issues, but this one is driving me nuts. So I hope I might get the answer here...

On a daily basis the cursor suddenly isn't on pair with the pen and behaves like I've turned on Display Toggle, which I actually never ever use. Pressing the Display Toggle button just changes the behaviour to solely being able to operate on the Macbook Pro display and pressing it again brings me back to it mapping the whole 2-display-area, as if I'm using the Pen-To-Desktop option I suppose, which causes the misplacing of the cursor.

The only way for me to fix this is restarting my Macbook, which is ridiculous in a professional workspace. I noticed it's mostly happening when coming back from a display standby, but it also happens in the middle of painting. Hope I could describe the issue clear enough.

I work on a Cintiq 27QHD on macos 10.15.2 with the latest driver. Mainly Photoshop, but a couple other software bundles as well.
Clean reinstalls and all that have been tried out multiple times by now. Keeps happening. I connected the Cintiq with a HDMI cable - can that cause problems?

Thanks a ton to whoever might help me with this! You'll make my day!


Hello and welcome to the forum.
Do you have any other pointing devices?

When the issue happens, can you open the Wacom Desktop Center and click on Support > Driver Check > Start and then click on Restart after the check is complete? Does this fix the issue until the next time it appears again?

Could you gather some logs and share them with our support team? Again, click on Support > Driver Logging , turn Logging On until the issue occurs then comeback to this manu and Package the files. Please contact our support team and share the files with them - https://support.wacom.com

And no, using HDMI does affect this. The video connection and the USB connection are independent. The Wacom Driver only manages the USB connection. Video is managed by the operating system, like with a standard display.

Re: Problem caused by Display Toggle / macos

Posted: Fri 24. Jan 2020, 12:32
by Calhambeque
Thanks for your reply. It just happened again and I'm sending the logs to the support team now.