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Re: Cintiq 16 - Weird Pen behaviour

Posted: Fri 28. Feb 2020, 20:06
by elsevilla
This is probably another crash of a pen driver..... what programs do you have on background in my case is... epson printer, nvidia, mcafee, steam, el gato stream deck, eye defender.



also noticed that the pen is on my usb 3 port, i wonder how it will behave if i change it to a normal 2.0 port.

Re: Cintiq 16 - Weird Pen behaviour

Posted: Sat 29. Feb 2020, 19:48
by elsevilla
Noticed something really interesting, restarted the computer entered bios, noticed my computer had three keyboards plugged in, i was like no way i only have one and a mouse(logitech with tons of buttons in it), so first decided to unplug my fancy led keyboard and restarted, noticed that now there was only two plugged in, unplugged the mouse logitech restarted computer entered in bios again, finally it says one keyboard....i still have my elgato stream deck plugged in, no problems.

Then entered device manager and saw all the hidden devices, i noticed windows had some disabled options with mistakes on them. Some strange huds that had before are gone. So im going to test the computer this way.


The reason i suspected that there was a driver conflict, was when i was playing on steam, noticed that randomly my controller for games in blutooth stopped working at same time my headset also of usb at same time for a couple of seconds. So i said maybe its a power usb problem, many things plugged can be the problem. But im betting the problem was with the logitech mouse and their fancy buttons same for the led keyboard.

I will be testing the computer today to tell you if i had any problems. But im betting the tablet will behave better, now that multiple drivers are gone.

Re: Cintiq 16 - Weird Pen behaviour

Posted: Mon 2. Mar 2020, 02:30
by gusharp
Could be Logitech software, since my mouse requires me to have Ghub installed.
I might test uninstalling it and switching to my Deathadder while using the display.

Re: Cintiq 16 - Weird Pen behaviour

Posted: Mon 2. Mar 2020, 18:21
by elsevilla
THE PROBLEM IS GONE, IS SOLVED. This issue was made by logitech or the keyboard, just get rid of it, uninstall the drivers, also go to device manager and get rid of the hidden drivers that are still there, reboot and is solved.


I think the key is to get a regular mouse with no keyboard in it. By the way i still have the stream deck elgato with 15 buttons plugged in with drivers, and works perfectly.

If you need a shortcut extra device, because new wacoms don't have buttons and 16 sizes still small to use the product sold by wacom, i highly recommend you to get the deck instead.

Re: Cintiq 16 - Weird Pen behaviour

Posted: Mon 2. Mar 2020, 20:59
by gusharp
Ohh, gee, here I go again looking for another mouse then. The one I have is mostly unusable without the software.
Anyway, that's a good thing, at least now we can shed some light on the problem and it's possible solutions.

Re: Cintiq 16 - Weird Pen behaviour

Posted: Tue 3. Mar 2020, 04:51
by elsevilla
Wait the bug is back, after working all day it happen at this late hour, i think is linked with hibernation too. Because ive hibernated a couple of times the computer, i think i should put in devices that power dont shut it down.

Re: Cintiq 16 - Weird Pen behaviour

Posted: Tue 3. Mar 2020, 05:11
by elsevilla
Had you also had this bug.....where you are apinting on the cintiq, then grab the mouse and click on google chrome on a second screen and all the sudden with one click opens all the entire set of book marked tabs in a single click, like you open 30 different pages at same time?

Re: Cintiq 16 - Weird Pen behaviour

Posted: Tue 3. Mar 2020, 23:10
by gusharp
elsevilla wrote:Had you also had this bug.....where you are apinting on the cintiq, then grab the mouse and click on google chrome on a second screen and all the sudden with one click opens all the entire set of book marked tabs in a single click, like you open 30 different pages at same time?


Nah. That never happened. To me it is mostly contained to the drawing experience. I'm doing some lines/strokes and sunddenly the cursos is stuck at the last location I touched the screen.

Re: Cintiq 16 - Weird Pen behaviour

Posted: Mon 9. Mar 2020, 17:26
by elsevilla
I still can't find what is causing this, any luck?

Re: Cintiq 16 - Weird Pen behaviour

Posted: Fri 5. Jun 2020, 03:05
by elsevilla
Gusharp, finally solved this, i dont know if you have a build pc computer like me, but after opening it and plugin everythign right, i had some bad plugs of the front panel of the cabinet, a usb 2.0 plugged on a usb 1.0, and some ground cables in the wrong position, solved this.

Do you also have a build computer too?



So this is a hardware problem and not a software problem, maybe you also have a bad setting in bios or plugged in the wrong way.