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Cintiq 16 - Toggles display when I open app or window in app

Cintiq and Cintiq Pro
Lemenhatt
Posts: 3
Joined: Wed 11. Mar 2020, 09:24

Cintiq 16 - Toggles display when I open app or window in app

Postby Lemenhatt » Wed 11. Mar 2020, 09:41

Hi!

I'm running a Cintiq 16 with the Pro Pen 3d on Windows, and my cursor jumps to my cintiq when I open some programs, or if I open a dialogue window in some programs. Mainly happens in Blender, Cinema 4d, After Effect. It does not happen with Chrome and some other more basic software. Has anyone else experienced this? This does not happen if I use my mouse to open the software or dialogue boxes, so it seems to be connected to the Cintiq.

I have the cintiq mapped to use one monitor at a time, using a button on the pen to toggle between monitors. My display toggle setting is set to "Pen display to other displays". This is working fine.

I'm running dual Xeon golds, Titan RTX GPU, Windows 10 (10.0.18362 Build 18362).

Any ideas on what could be causing this? It's very disruptive to my workflow.

wacom6
Posts: 9
Joined: Tue 10. Sep 2019, 08:30

Re: Cintiq 16 - Toggles display when I open app or window in app

Postby wacom6 » Thu 12. Mar 2020, 11:56

Hi Lemenhatt,

thank you for sharing this.

However, we are not able to reproduce your issue and we suggest to contact Wacom Customer Support in your region.
For sure they can help you to find the right settings or escalate it to the right team once they have a better idea of what is going on.

Ciao

Lemenhatt
Posts: 3
Joined: Wed 11. Mar 2020, 09:24

Re: Cintiq 16 - Toggles display when I open app or window in app

Postby Lemenhatt » Thu 12. Mar 2020, 14:27

Thanks for your reply.

I chatted with customer support prior to posting this. They suggested the settings I had already set up as described in my first post, and then told me to contact the Windows support team for further help, as they didn't understand why this is happening. I will ask them as well, but I am pretty sure it's not a Windows issue as it's only happening when I use the Cintiq.

The Wacom support team mistook the error of being that the window opened on a separate screen several times, despite me correcting them, so maybe I will try to get in touch again with a different representative as well.

Lemenhatt
Posts: 3
Joined: Wed 11. Mar 2020, 09:24

Re: Cintiq 16 - Toggles display when I open app or window in app

Postby Lemenhatt » Fri 13. Mar 2020, 09:04

Update:

I spoke to the Windows support team, and after trying a few things they are fairly sure this is not a Windows issue, referring me back to Wacom for further support. I'll contact support staff again.


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