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Re: Cintiq 16 - Toggles display when I open app or window in app

Posted: Tue 28. Jul 2020, 19:41
by johnmon11
Just thought I'd share my progress so far on this issue, since a few people seem to be having it. Wacom support had me go into the Wacom Tablet Properties app (I am in Windows 10). Select the Pro Pen 2 on the Tool row. Go to the Calibrate tab and then set my monitor to my main (non-cintiq) display. I then calibrated it (I could not see my cursor, so it took a couple of tries to get it right). The problem disappeared!

My Cintiq calibration was messed up, so I switched it back and recalibrated. The problem returned!

I then set the calibrate menu back to the main display and the problem was fixed again!

I don't know what is causing this. I'm hoping support can shed some light on it, but if this has been bugging you, this has fixed my issues... for now.

Re: Cintiq 16 - Toggles display when I open app or window in app

Posted: Fri 31. Jul 2020, 16:17
by wacomuser
OMG thanks for posting that! So much better. This has literally been bugging me for 2 years. I mean its still not fixed, its just reversed, but at least you can choose

Re: Cintiq 16 - Toggles display when I open app or window in app

Posted: Fri 31. Jul 2020, 18:27
by johnmon11
You're welcome! I saw people asking this in other places too and no one was answering. Maybe this will save someone some grief. My setup is still working fine as long as I keep my main display (Dell U3011) selected in the calibrate menu for the pen. If I change it back to the Cintiq, the problem returns. I wonder if JUST doing the selection would fix it as I've not gotten the Cintiq calibration back to exactly how I like it since re-calibration. There must be something in that menu that tells the pen which display to view as primary, which seems like a bug.

Re: Cintiq 16 - Toggles display when I open app or window in app

Posted: Sun 2. Aug 2020, 07:54
by wacomuser
Yeah, no idea, there's definitely a bug with the wacom drivers. The problem never goes away it just switches screen, if you put the main cinema 4d window on the cintiq, the cursor just jumps over to the other display.

The calibration has nothing to do with it, I didn't recalibrate at all and it just switches back and forth with the main display choice

It happens in VLC too for me.

Re: Cintiq 16 - Toggles display when I open app or window in app

Posted: Tue 4. Aug 2020, 13:18
by wacom5
Hi,
Thanks for sharing the info about this issue. In order to investigate this further, could you please contact our support team and provide some log files:
  • Log on to the computer as an administrator.
  • Click on 'Support' on the left of the Wacom Desktop Center, and then click "Driver logging"
  • Turn Logging on.
    Note: this creates a file on your computer to collect the diagnostic driver logs. The maximum size of these files is 100MB.
  • Next, please restart your computer and use the tablet and driver until the problem reappears.
  • After the problem occurs, please return to Driver logging via the Wacom Desktop Center.
  • Turn Logging off again.
  • Click the button to 'Package log files'. This saves a zip file to the desktop.
Please contact the customer support team with this zip file attached - https://www.wacom.com/support/contact-support