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Sudden crashes in photoshop, Mac OS X 15.1

Cintiq and Cintiq Pro
Colbster
Posts: 2
Joined: Sat 7. Mar 2020, 22:56

Sudden crashes in photoshop, Mac OS X 15.1

Postby Colbster » Sat 14. Mar 2020, 02:54

I’ve got the recent update as of March 2020 for the Wacom drivers, Mac OS X Catalina and photoshop. Photoshop crashed three times in 30 minutes suddenly... a hard crash where the software just shuts off... no warning and no recovered save file either. Anyone having the same problem? I’m on a 2013 Mac Pro 12 core with 64gb of ram. I am using 2 other monitors, might be Straining the video cards. Connected with thunderbolt in 4K.

psteel
Posts: 2
Joined: Wed 18. Mar 2020, 15:37

Re: Sudden crashes in photoshop, Mac OS X 15.1

Postby psteel » Wed 18. Mar 2020, 15:41

Hey,

I received my Cintiq Pro 24 yesterday. I'm using it on a Mac (15.3) using the USB-C connection. I must say I'm surprised how flakey the Wacom Table drivers are. They keep crashing\hanging. If I go in to the Option on the Tablet Settings if hands and MacOS asks if I want to force quit it and other times my pen stops working and I have to restart.

I'm just about to try to deinstall the wacom software and then start again since I did have the drivers already installed due to having an intuos pro medium previously..

P

wacom5
Posts: 946
Joined: Tue 8. Aug 2017, 14:35

Re: Sudden crashes in photoshop, Mac OS X 15.1

Postby wacom5 » Thu 19. Mar 2020, 09:19

Hello.
Please make sure you followed the steps here: https://www.wacom.com/support?guideId=015-916
If he issues persists, please contact our support for further troubleshooting.
Need immediate help? Contact our Support: https://support.wacom.com


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